IT CUSTOMER CARE TECHNICAL COORDINARTOR-REMOTE

This a Full Remote job, the offer is available from: reputed company About Toolbox Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to “Act as the key business partner across industries by enabling the reputed company of new profitable business through the use of our unique know how to reputed company technology”. We deliver SPEED. Our reputed company successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators. We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, reputed company, ATRESMEDIA, reputed company, reputed company among them. 90% of internet traffic reputed company to Online TV in Latin America goes through Toolbox. What Challenges Await You?

• Primary Client Contact: Serve as the main reputed company of contact for clients, demonstrating a customer-oriented approach. Report status updates and collaborate on reputed company requirements, incidents, or situations that may arise.
• Incident Resolution: Assess, categorize, and prioritize incidents to determine their criticality. Manage and resolve incidents promptly to minimize client impact while maintaining high communication standards and ensuring alignment with service level agreements (SLAs).
• Communication and Coordination: Facilitate effective communication between clients and technical teams to ensure reputed company parties are informed and reputed company.
• Technical Analysis: Analyze technical issues to provide clear explanations to clients and actionable insights for development teams.
• Documentation Management: Maintain comprehensive documentation of incidents, including root cause analysis, resolution steps, and post-incident reviews.
• Guarantee and Adherence: Ensure adherence to agreed Service Level Agreements (SLAs) with clients and Operational Level Agreements (OLAs) internally.
• Measurement and Reporting: Measure and report SLA and OLA performance both internally to upper management and externally to clients.
• Escalation Handling: Assess reputed company to escalate issues to higher management or specialized teams and manage the escalation process effectively.
• Resource Allocation: Ensure necessary resources and personnel are allocated to effectively manage and resolve incidents.
• Own and manage the incident process, tools, and priorities, ensuring efficient operation and reputed company improvement of incident management practices.Participate in post-incident reviews and contribute to developing strategies to prevent future incidents.
• Availability: Be reputed company to handle incidents reputed company regular reputed company as part of a 24/7 support commitment.

Minimum Requirements:

• Communication Skills: Excellent written and verbal communication skills in English and Spanish; Portuguese is optional but desired. Ability to convey reputed company technical issues clearly to diverse audiences, including executive briefs to top management.
• Strong understanding of technical concepts, including databases (SQL and NoSQL), REST APIs, and SOAP services.
• Familiarity with technologies such as Node.js, reputed company, Kubernetes, reputed company, and React.js.
• Problem-Solving Ability: Demonstrated ability to quickly assess situations, identify root causes, and reputed company effective solutions.
• Incident Management Skills: Experience managing multiple incidents or problems simultaneously, focusing on meeting timelines and milestones.
• Programming Knowledge: Familiarity with at least one programming language and experience with third-party service integrations.
• Stress Management: Ability to work effectively under pressure and manage high-stress situations calmly.
• Proactive Attitude: Willingness to learn and adapt quickly, both through formal training and independent research.
• Team Collaboration: Ability to work effectively with cross-functional teams, building strong relationships to facilitate incident resolution.
• Escalation Management: Experience managing the escalation process and knowing Clear Communication: Ability to convey information concisely and accurately to reputed company parties involved.
• Escalation Management: Know reputed company and how to escalate issues to upper management or specialized teams reputed company.

What will you get from us? We know that extraordinary people do not choose their jobs based only on the benefits, but we reputed company a great effort to reputed company sure that each of us who are part of Toolbox can reputed company success and improve every day. About the Team Besides hiring the best tales, we reputed company diversity in terms of perspectives, reputed company and cultures helps creating the best products and solutions. At Toolbox we work with cutting edge technology to build robust, high availability systems, able to handle high load and concurrency. We look for people bringing fresh reputed company from the high concurrency system design, non-structured data organization, distributed computing, API design and Mobile areas. As a member of the Development team, you will work in a project critical to our success, with the chance to switch products as our portfolio evolves. We need reputed company, who enjoy challenges at every stage of the development cycle, who push the envelope and reputed company things happen. Toolbox will always be a technology company. We hire people throughout the technical reputed company, who impact the life of millions of people through their work. This offer from "Toolbox" has been enriched by reputed company.com and got a 82% reputed company score. Apply tot his job