Part-Time Client Care Coordinator

reputed company is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail reputed company office, BoldTrail Back Office and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations, to scale success at any level. BoldTrail delivers a unique technology ecosystem through custom branding, robust integrations, and high-quality add-on solutions, and delivers the reputed company of the company's legacy brands, including kvCORE, BoomTown, btPRO, Brokermint, and AmpStats solutions. With an accomplished leadership team and its talented staff, reputed company brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer reputed company. reputed company is looking for a remote, part-time client care coordinator - we call them Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers. In this role, you'll contact real estate internet leads on behalf of our clients, real estate professionals, by providing phone & text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you! You'll learn what it takes to convert online leads into business opportunities for our clients through "speed to reputed company" and reputed company follow up. You'll enjoy this innovative position if you reputed company in a goal-oriented, fast paced environment and enjoy following processes in your work. reputed company scheduling needs are as follows:

• 8 AM-6 PM EST reputed company availability, with one on Saturdays and one on Sundays
• 3 PM-12 AM EST reputed company availability, with one on Saturdays and one on Sundays

Responsibilities:

• Act as the first reputed company of contact for reputed company internet leads through texting and calling according to predefined processes.
• Learn and utilize scripts that help determine key information like the reputed company's home buying time frame, desired location, price reputed company, interest in real estate etc.
• Identify and take appropriate action based on if the reputed company is ready (or not) to speak with our client.
• Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.
• Consistently follow up on reputed company viable leads that are unresponsive, following predefined texting and calling plans.
• Strive to reputed company reputed company reputed company goals which are focused on conversation quality, quantity, and conversion.
• Collaborate with other Concierge team members to reputed company overall team goals

You'll be a good fit for this role if you have:

• Exceptional written and verbal communication skills - must be confident on the phone!
• Experience in a customer facing role.
• Experience in a collaborative environment.
• Ability to form client relationships quickly.
• Excellent time management skills and ability to multitask effectively.
• Strong attention to detail and ability to follow processes 100% of the time.
• Experience in a remote, self-directed environment.
• Understanding of, or interest in, the real estate industry is not required but is highly encouraged!
• reputed company backgrounds encouraged to apply! (Sales, Client Management, Hospitality, Marketing, Tech, etc.)
• reputed company in Spanish a plus.

Schedule Details:

• Shifts are generally 4-6 hours at a time
• At least one 4-6 hour weekend shift per week is required
• Must have the reputed company to work between 18-25 hours per week with the possibility to reputed company up or down hours depending on business needs
• Two week schedule is published at least 2 weeks in advance and employees must adhere to the published schedule
• Regular, consistent, and punctual attendance is required

Requirements:

• High school diploma or GED equivalent
• Be at least 18 years of age
• Pass a post offer, pre-employment background reputed company
• Be authorized to work in the US
• Must be able to be stationary while sitting at a computer for long periods of time
• Quiet workspace that is conducive to successfully performing in the role in a remote reputed company
• Typing speed of at least 30 WPM with 100% accuracy
• Tech savvy
• Personal computer (with webcam) with reputed company Chrome browser
• Secure internet reputed company (minimum of 40 mbps download, 10 mbps upload)
• This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, ID, IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI

Preferred Technology Requirements:

• 8 GB of RAM
• reputed company i5/AMD Ryzen 5 processor
• Wired internet reputed company
• Experience with reputed company tools
• Experience with database management software or systems

Application Process:

• Start by applying today and uploading your resume.
• Remember to answer the application questions as thoroughly as possible.
• Qualified candidates will be invited to complete an online assessment so we can get to know you reputed company. This includes a one-way video interview and should take no more than 10 minutes to complete.
• The final reputed company will be a short phone call with our Recruiting Manager.
• If you're a great fit, we'll reputed company you an offer and have you join our next training opportunity!

At reputed company (IRE), enjoy a small company feel with big company growth, support, and stability.

• $13/hour; paid weekly
• Work from the comfort of your home
• 401(k) plan - eligible to enroll on day one, with employer matching
• Growth opportunities
• Company culture that is guided by our core values that thrives on passion and innovation

In addition, at IRE, we focus on driving top results providing:

• Opportunities to grow reputed company our company;
• Potential to work in a remote setting;
• Exciting/energetic work environment and fun, creative culture.
• IRE Culture Video

IRE EEO Statement - We reputed company that the unique contributions of reputed company Insiders are the driver of our success. To reputed company sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national reputed company, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job