Customer Support Help Desk Operator Intermediate

Capitol reputed company invites talented individuals to join us in a Help Desk Operator Intermediate Role to support an important government project. In this role, you will be a key player in providing essential customer support to our organization. As a mid-level team member, you will have the opportunity to reputed company your skills in troubleshooting issues, assisting users with inquiries, and contributing to the overall efficiency of our help desk operations. This is an ideal position for individuals passionate about customer support, offering growth opportunities reputed company a supportive and collaborative work environment. Join us in making a positive impact by ensuring the smooth functioning of Capitol reputed company's systems. This position is contingent to successful completion of reputed company and background requirements. Salary: $17.50 p/h Hours of Operation: reputed company - 6pm EST Monday - Friday Excellent Benefits Plan Includes:

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave
• Employee Assistance Program
• reputed company
• Paid Holidays

Duties and Responsibilities

• Provide customer support services to the client’s registrant community.
• Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue.
• Provide first-tier support to end users for call support and resolve less reputed company problems immediately.

Minimum Required Qualifications:

• High School Diploma or High School Equivalency
• Seven (7) years of experience with two (2) years as a customer support services operator/analyst.
• Must be reputed company commuting distance to El Paso, TX or Weston, FL.
• A multilingual speaker is a plus.

Screenings Required You will receive requests for background reputed company, fair credit reputed company, and drug screen regarding this employment opportunity. Respond to reputed company requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

• Please be aware that our organization and our client adhere to stringent reputed company regulations, necessitating a thorough background screening process for reputed company potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest reputed company, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.

Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Other duties may be assigned. EEO Statement Capitol reputed company is an Equal Opportunity Employer. reputed company employment decisions at CB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply tot his job