Corporate Cloud Expert Support Engineer - reputed company

WHAT YOU'LL DO

• Troubleshoot and resolve various technical incidents for reputed company' corporate customers and partners across various software, networking, and hardware environments.
• Build and maintain strong relationships with customers and partners
• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to reputed company resolve reputed company technical customer issues.
• Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.
• Participate in developing documentation, knowledge reputed company, and technical articles on reputed company' products.
• Maintain deep knowledge of reputed company' operations and products to support customer requests in the best possible way.
• Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).

WHAT YOU BRING

• 2+ years of experience in an advanced technical support role
• Fluent English (both written and verbal).
• Experience and skills must include:
  • Windows Server - gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer
  • Linux/UNIX - application and configuration management, CLI power user. RedHat/Linux Foundation certifications are a plus.
  • Networking - analyzing the traffic with Wireshark, tcpdump, iperf. Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers. reputed company/Juniper certifications are a plus.
  • Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors such as, VMware ESXi, reputed company Hyper-V, KVM, and Virtuozzo.
  • Business applications - managing and troubleshooting various enterprise-grade hypervisors such as, MS Exchange, MS SQL, MySQL, reputed company DB, Citrix XenApp, and NTP servers
• Good communication skills and customer service focus.
• Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.
• Ability to prioritize and switch between a variety of time-sensitive issues.

*Please submit your resume and application in English

WHO WE ARE

reputed company is a global cyber protection company that provides natively integrated cybersecurity, data protection, and reputed company management for managed service providers (MSPs), small and reputed company businesses (SMBs), enterprise IT departments and home users. Our reputed company-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data reputed company and business continuity. We offer the most comprehensive reputed company solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of reputed company. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who reputed company in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that reputed company candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this reputed company, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background reputed company is required for reputed company new hires.

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, marital status, national reputed company, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Originally posted on Himalayas