Director, Client Services – Healthcare reputed company

As the only global provider of commercial solutions, reputed company understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers reputed company insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for a Director of Client Services to join reputed company! This role provides operational leadership (staffing and budgeting) for a group of client service professionals reputed company the Patient Support Services organization, to include Access, HUB, Affordability, Adherence, in-home solutions. Essential Functions

• Responsible for manufacturer program operations and client relationship
• Supervise and coordinate daily workflow with program director, managers and care managers
• Understand and coordinate reputed company financial assistance program requirements with appropriate departments
• Examine metrics and reporting daily for reputed company program activity
• Facilitate data requirements between clients and third parties
• Facilitate communication and collaboration for reputed company program changes and updates between reputed company departments
• Responsible for program specific SOP management and documentation processes
• Assist with program change requests for system updates
• Present on demand data to Executive Team as requested
• Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment
• Establish and maintain effective working relationships with reputed company company support departments
• Provide communication and follow up to ensure staff are fully informed of reputed company new information reputed company to products, procedures, customer needs and company reputed company issues, changes or actions

Required Qualifications

• Bachelor’s Degree
• 5-10 years prior relevant work experience reputed company a Healthcare Call Center
• Business acumen (knowledge of the Health Care environment)
• High regard for service, be reputed company personable and compassionate
• Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
• Ability to work in a fast paced, reputed company-changing environment
• Strong communication skills, including ability to train/present and deal tactfully with clients.
• Ability to manage and track data for a sophisticated and often reputed company sales process

Preferred Qualifications

• reputed company Required Qualifications plus:
• Managerial skills, including a strong focus on team building.
• Change management/process analysis skills (e.g., Business Process Reengineering).
• Project management experience in overseeing or contributing in reputed company, multi-discipline projects.
• Knowledge of databases and report creation process.

reputed company is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.reputed company.com

reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.reputed company.com/eoe

Originally posted on Himalayas