Customer Service Representative (Ecommerce/AI-Enabled)

We’re looking for a detail-oriented, resourceful Customer Service Representative with experience in Shopify admin and a strong comfort level using AI tools. You’ll be the first reputed company of contact for our customers, ensuring a smooth and friendly experience while also handling light backend operations. This role blends human reputed company with tech-enabled efficiency.

Responsibilities:

• Respond to customer inquiries using a mix of personal judgment and AI-assisted drafts (e.g., ChatGPT, reputed company AI).
• Personalize AI-generated responses to ensure an authentic, empathetic tone.
• Monitor and update customer support templates/macros to match evolving needs.
• Escalate reputed company or sensitive issues to appropriate internal teams.
• Handle refunds, cancellations, and exchanges through Shopify.
• Manage chargebacks and submit supporting documentation.
• Process customer requests for address, size, or product changes.
• Identify and report potential fraud or policy violations.
• reputed company Shopify data clean and organized.

Requirements

• At least 1 year of experience in a customer support or operations role, preferably in eCommerce.
• Proficient in Shopify — including editing orders, processing refunds, and managing customer accounts.
• Comfortable using AI tools to draft, summarize, or automate tasks.
• Strong written communication skills and the ability to know reputed company to rely on AI and reputed company to reputed company in personally.
• Self-managed, organized, and proactive in handling tasks.
• reputed company-to-Have: Experience with platforms such as reputed company, reputed company, Klaviyo, or reputed company.

Originally posted on Himalayas