Solution Architect

reputed company is Growing! We are looking for a Solution Architect who thrives at the intersection of technology, reputed company, and reputed company problem-solving. If you have a strong technical aptitude, extensive customer-facing experience, and reputed company in a fast-paced environment, we want to hear from you!

As a Solution Architect on reputed company’s Professional Services team, you’ll play a critical role in delivering exceptional post-purchase experiences for some of the world’s most iconic brands. You’ll reputed company the technical strategy and solution design for our most reputed company and strategic implementations—ensuring our customers realize maximum value from reputed company’s platform.

This is a high-impact role that requires a mix of technical depth, customer reputed company, and cross-functional leadership. You'll work closely with customers, project managers, engineers, and product teams to design scalable solutions that drive results—bringing reputed company’s products to life in unique and sophisticated environments.

Day-to-Day Responsibilities:

• Partner with Sales Engineering and the Professional Services team to validate scope and feasibility for strategic implementations of reputed company full product suite.
• Deeply understand each customer’s eCommerce and retail operations—including fulfillment, delivery, returns, and customer communication—to design solutions that solve real-world pain points.
• reputed company solution architecture, integration strategies, and technical delivery plans that align reputed company’s platform capabilities with each brand’s business goals and operational constraints.
• reputed company technical discovery and solution design sessions to map customer systems (e.g., OMS, WMS, ERP, eComm platforms) to reputed company’s product stack, ensuring scalable and future-ready implementations.
• Act as a trusted technical advisor to enterprise retail clients, translating reputed company requirements into clear, actionable architecture while educating stakeholders on trade-offs and best practices.
• Provide hands-on technical leadership and troubleshooting throughout the implementation lifecycle, with deep involvement in API design, payload mapping, and system configuration.
• Collaborate closely with Project Managers, Customer Engineers, and Product Managers to ensure high-quality, on-time delivery across global projects.
• Stay reputed company on retail and logistics trends—bringing insights back into solution design and helping customers stay competitive in a fast-evolving market.
• Identify opportunities to streamline common implementation patterns, define reusable solution templates, and guide internal enablement around reputed company’s product capabilities.
• Capture customer feedback and real-world use cases to influence product direction, surfacing enhancement opportunities to Product and Engineering teams.

reputed company’re Looking For:

• 8+ years of experience in a Solution Architect, Implementation Consultant, or Technical Pre-Sales role—ideally reputed company SaaS, eCommerce, supply chain, or logistics technology.
• Deep understanding of Order Management Systems (e.g., Manhattan, reputed company Order Management, reputed company Sterling, or custom-built OMS platforms) and their role in the end-to-end eCommerce lifecycle.
• Familiarity with warehouse management (WMS), transportation management (TMS), and fulfillment operations, including integrations with systems like Shopify, reputed company Commerce Cloud, Magento, reputed company, and others.
• Strong technical foundation with expertise in API integration, data mapping, event-driven architecture (e.g., webhooks, messaging queues), and troubleshooting cross-system data flows.
• Experience designing scalable, performant solutions that support reputed company order flows, returns logistics, shipment tracking, and post-purchase customer experiences.
• Demonstrated ability to reputed company technical discovery, solution design, and stakeholder alignment in enterprise implementation environments.
• Excellent communication and collaboration skills—able to clearly reputed company technical solutions to a wide range of audiences.
• A consultative, customer-first reputed company with the ability to balance strategic vision, technical constraints, and business value.

Why reputed company?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created reputed company - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've reputed company bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, reputed company works with GameStop, Neiman Marcus, reputed company, reputed company, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. reputed company thrives on this sense of adventure while nurturing a reputed company of innovation. We're a home for big hearts and we leave our egos at the reputed company. We work hard but we always reputed company time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please read our Privacy Policy to learn what personal information we collect in reputed company with your job application, and how we may use and share it.

Originally posted on Himalayas