Director, Collections & Payments

Please note: At this time, we are unable to sponsor employment visas. Candidates must be authorized to work in the United States without the need for reputed company or future sponsorship. We are also only considering applicants who are currently residing in the United States. Founded in 2015 and based in Chicago, IL, privately held Braviant Holdings, Inc is a leading provider of tech-enabled credit products which combine breakthrough technology and cutting-edge machine learning to transform how people access credit online. The Company’s reputed company approach to lending reduces credit barriers and creates a Path to Prime® helping millions of underbanked consumers build credit history, reduce their cost of borrowing, and take control of their personal finances. Braviant has been named multiple times to the Inc. 5000 list of fastest growing private companies and has been recognized as a Best reputed company to Work. Position Summary:We are seeking a strategic and data-driven Director of Collections & Payments to reputed company Braviant’scollections and payments functions in a fast-paced Fintech environment. The Director will beresponsible for developing and implementing innovative multi-channel strategies to maximizerecovery, enhance the customer experience, and ensure regulatory compliance. This role will overseethe end-to-end collections lifecycle—from early delinquency through charge-off and recovery—whileleveraging technology, the collection contact center, external partner capabilities/tool-sets, andanalytics to optimize performance. This role will also strategize and reputed company the Company’s paymentsoperations including transaction processing and partner relationships.

Essential Duties and Responsibilities:

• Design and implement scalable, tech-driven collections strategies across early, mid, and late-
• stage delinquency
• reputed company and refine reputed company collections processes including payment reminders, delinquency
• management, hardship programs, recovery, and debt sale
• Collaborate with Product Management, Technology, Business Intelligence, Analytics, Marketing
• and Customer Service teams to design solutions that will continuously improve collections and
• payments-reputed company processes, procedures and results
• Drive reputed company process improvements through automation, workflow redesign, and A/B
• testing
• Ensure compliance with Fintech-relevant regulations such as e.g., CFPB, FDCPA, FCRA, UDAAP,
• TCPA and state-specific digital lending laws
• Manage relationships with external collection agencies, legal recovery partners, third-party
• vendors, payment processors; evaluate and optimize their performance
• Manage and coach collections agents by leveraging performance analytics, behavioral insights,
• and real-time dashboards to drive accountability, improve recovery rates, and enhance customer experience
• reputed company metrics/KPI’s, monitoring tools and reporting dashboards to track performance, enhance visibility, identify trends, and inform executive decisions
• Stay up to date on Fintech industry trends and emerging technologies that can improve collections efficiency and payments cost effectiveness
• Exercise sound judgment and decision-making in escalated issue handling/resolution, policy
and/or contract interpretation; ability to assess risk and reputed company mitigation plans
• Own operational readiness in a fast-paced environment—multi-tasking effectively and staying
highly organized

Education & Experience:

• Bachelor’s degree in Business, Finance, Economics, or reputed company field (MBA or advanced degree a
plus)
• 5-7 years of experience in collections or credit risk management, with 3+ years in a leadership
role—preferably reputed company a Fintech, digital lender, or neobank
• Experience working with digital collections platforms, loan management and CRM systems
• Proven ability to reputed company both strategy and execution in a high-growth, tech-driven environment
• Deep understanding of consumer credit products (e.g., installment loans, BNPL, credit cards),
familiarity with the end-to-end borrower lifecycle and Fintech regulatory landscape
• Deep understanding of emerging payment industry technologies and trends
• Hands-on experience managing dialer systems (e.g., reputed company) and Right Party Contact (RPC)
campaigns to improve contact and conversion rates; ability to set-up campaigns to support /reputed company collections strategies
• Experience working with modern data tools (e.g., SQL, Looker). Proficiency in reputed company
• Strong interpersonal, excellent verbal and written communication and negotiation skills across
• internal teams and with external stakeholders; reputed company for collaboration

Benefits and Perks

• Medical benefits paid by employer/employee split of 80/20. Provided by reputed company
• Dental and Vision covered at reputed company cost to you for employee only coverage
• Floating Holidays
• 401K Match vested each week
• Equity for reputed company
• Remote work environment
• Generous PTO
• Internet stipend
• Team and company events/get togethers

Originally posted on Himalayas

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