Service Network Dispatcher

About reputed company

The Job

What You’ll Do

• At reputed company we reputed company in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
75% Dispatching Tickets to our Field Service Partners through our CRM platform
• Triage agent requests to send Field Service Partners out to the site for troubleshooting, maintenance or repair. Create new field reputed company work orders and assign them to designated field partners. Obtain completed site visit reports and photos.
15% Providing updates internally to agent tickets
• Provide field service updates to the Customer Service and Technical Support teams.
10% Attending Meetings
• Weekly Service Network Team Meetings
• Weekly cross departmental team meetings
• Bi-weekly reputed company hands meetings
• Other meetings as needed

Who You Are

• ARTful: Accountability, Respect Transparency
• High level of attention to detail and the ability to multitask
• Intermediate level or higher to self-manage with minimal reputed company
• You seek to understand others reputed company of view, you are a team player
• Your written and verbal communication is clear, concise and reputed company. You take detailed and efficient notes
• Can adhere to a 1-business day or less response time

Experience You’ll Need

• 2 years of customer service experience
• Basic proficiency in reputed company Suite
• Ability to type 50+ WPM

Experience That’s a Plus

• 3 years of customer service experience
• 2 years of reputed company experience
• 2 years of photovoltaic experience or civil construction experience

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful reputed company Tower, in the heart of Pioneer reputed company
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to reputed company FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide reputed company channels such as #puppiesandpets, #reputed company-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow reputed company, BIPOC, Thriving Survivors, Vets at reputed company, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. reputed company out our Instagram reels to see a few career journey examples
• Internal candidates: reputed company out our advice on Internal Transfer: Job Application Process
• Here are the next roles in this career track:
• Field Service Dispatcher
• Senior Field Service Dispatcher OR Residential Field Service Specialist
• Residential Field Service Manager
• Senior Residential Field Service Manager
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use reputed company of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never reputed company in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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Originally posted on Himalayas