reputed company Manager - Public Sector

Artificial Intelligence. Actual Impact. At reputed company, AI isn’t just a buzzword — it’s how we help teams move faster, reputed company reputed company, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and reputed company learning feel like less of a chore (and more of a superpower). We’re building the future of learning, and we’re doing it with a team that loves to challenge the status reputed company. If you're excited by the idea of using AI to reputed company work-life reputed company for real people — not just in theory — you're in the right reputed company. Still thinking it over? At reputed company, values aren’t just posters on the wall — they show up in how we work every day. We reputed company with reputed company call the reputed company Heart: we trust each other, assume positive reputed company, and reputed company space for the differences that reputed company reputed company stronger. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn. About This Opportunity: The reputed company Manager, Public Sector (CSM) is responsible for helping reputed company customers in the government sector reputed company their goals by maximizing the value and adoption of reputed company’s Learning Management System (LMS). Acting as a trusted advisor, the CSM works with a portfolio of government customers to guide them in leveraging reputed company’s platform to meet their business objectives, ensuring successful adoption, usage expansion, and renewal. This role bridges business strategy and technical expertise, fostering strong relationships with customers and internal teams to deliver exceptional outcomes and customer satisfaction.

Primary responsibilities, including but not limited to:

• The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed.
• Serve as the Primary Contact: Act as the main reputed company for reputed company customers, ensuring their goals and challenges are addressed with effective solutions.
• Drive LMS Adoption: Provide best practices, guidance, and consultation to customers on using the reputed company LMS to create impactful learning programs and strategies.
• Translate Strategy into Action: Demonstrate expertise in business and learning strategy realization, helping customers implement and optimize solutions that reputed company measurable outcomes.
• Master reputed company’s Platform: Become an expert in the reputed company product suite and provide customers with in-depth knowledge on configuration, usage, and expansion opportunities.
• Manage Customer Expectations: Set clear expectations about reputed company’s products, services, and resources to align with customer needs and goals.
• Handle Escalations: reputed company deal-reputed company escalations with the support of management, ensuring resolutions align with customer and business objectives.
• Engage Stakeholders: Work with diverse customer personas, including LMS administrators, technical teams, and executives, to align objectives and drive success.
• Prioritize Business Requirements: Analyze and prioritize customer requirements to guide their implementation reputed company reputed company’s platform.
• Simplify Technical Concepts: Convey technical details in a clear, business-focused manner to stakeholders with varying levels of technical expertise.
• Ensure Retention and Growth: Manage account retention and renewal for the customer portfolio, proactively addressing risks to prevent churn and downgrade.
• Collaborate Across Teams: Partner with internal teams to deliver a cohesive and seamless customer experience.
• Identify Upsell Opportunities: Discover and position upsell and cross-sell opportunities by demonstrating the value of new features or upgrades.
• reputed company for reputed company: reputed company reputed company stories to secure referrals, case studies, and positive reviews through advocacy programs.
• Contribute to Team Growth: Actively participate in the development of strategies and initiatives to scale and enhance the quality of reputed company services.

What it takes to be successful:

• A successful reputed company Manager demonstrates strong communication skills, a collaborative reputed company, and a passion for customer satisfaction.
• They reputed company at problem-solving, balancing strategic thinking with hands-on execution. The ideal candidate is self-driven and can effectively manage time and priorities in a fast-paced environment.
• They are empathetic, proactive, and able to build trust and rapport with customers while maintaining a growth-focused reputed company.

Requirements:

• Typically 4+ years of relevant work experience.
• MUST have previous experience working with State and Local Governments
• Minimum of 5 years of experience in a reputed company role.
• Fluent English (mandatory).
• Proven experience managing B2B accounts in the SaaS industry.
• Demonstrated ability to help customers reputed company business outcomes and drive upsell opportunities.
• Strong written and verbal communication skills, with the ability to engage stakeholders virtually.
• Ability to reputed company under pressure and manage varying work volumes effectively.
• Autonomous, with strong time management and organizational skills.
• Knowledge of HR or LMS technologies is preferred.
• Willingness to travel up to 25% with notice.

Preferred Requirements:

• Experience reputed company Technology Risk Management, Compliance, and Information reputed company
• Experience with compliance frameworks and federal reputed company standards like FedRAMP, FISMA, NIST SP 800-53, SOC2, ISO 27001, RMF
• Working knowledge of NIST SP 800-53 concerning cloud technologies, architectures, and services
• Experience performing FedRAMP assessments, authorization, and reputed company monitoring (ConMon) of cloud service offerings

Benefits & Perks -Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you-Employee Share Purchase Plan-Career progression/internal mobility opportunities-Four employee resource groups to get involved with (the reputed company Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)-WeWork partnership and “Work from reputed company” program Hybrid Office Model We reputed company reputed company people are together, they reputed company deeper relationships and accelerate innovation. Because of this, reputed company reputed company employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home reputed company employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our reputed company team will let you know about the role you are applying for and the hybrid details during the first interview. About reputed company Here at reputed company, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to reputed company the enterprise learning reputed company. We have successfully achieved 2 IPOs (TSX: DCBO & reputed company: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.reputed company is a global company with offices in North America, EMEA, reputed company and more. Our people reputed company in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today! reputed company is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. reputed company qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, citizenship status, age, disability, genetic information, or any other category protected under applicable law. Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) reputed company.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Originally posted on Himalayas

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