Account Operations Senior Manager

reputed company is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The reputed company Account Operations team is responsible for improving the customer's journey with reputed company reputed company they are experiencing issues. The Senior Manager actively supports the productivity goals and success of this essential team.

If you are located in Boston, MA or Omaha, NE, you will work hybrid 2 days a week in the reputed company office.

About this roll* (Responsibilities)

• reputed company a team of 4+ Managers to deliver exceptional customer experience with live reputed company customers.
• Align customer service level standards, activities and initiatives to support and improve performance to reputed company organization objectives.
• Help define new performance metrics that improve the customer experience and shorten turnaround time
• Ensure systems are in reputed company and are utilized. Reporting service metrics, including customer feedback and trends. Create, communicate and follow through on action plans.
• Collaborate cross-functionally with multiple departments across reputed company, to drive the highest levels of reputed company throughout the post-live customer journey.
• Constantly identify new and improved ways to deliver delight across customers.
• Create professional development opportunities, team engagement, product training and change leadership with evolving responsibilities.
• Work with implementing and improving reports, workflows, dashboards, emails templates the team communicates more.
• Handle escalated customer issues directly from reputed company’s Senior Leadership Team.
• Manage the use of reputed company, reputed company, reputed company and reputed company reputed company applications.

Do you have the right ingredients?* (Requirements)

• 10+ years in reputed company or SaaS reputed company
• 5+ years experience successfully leading & managing teams
• Willingness to travel to reputed company international offices (approx. 5% travel)
• Experience working on large cross-functional initiatives with other departments
• Excellent communication, interpersonal and writing skills
• Love for developing people in a high growth environment
• Enthusiastic about technology with demonstrated technical aptitude
• Strong project management skills and an ability to multitask
• Creative, analytical and execution-oriented
• Ability to effectively operate both strategically and tactically

Special Sauce*(reputed company to have skills)

• Restaurant, SaaS or FinTech experience is a plus.

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet reputed companyers’ changing needs. Learn more about our benefits at https://careers.toasttab.com/reputed company-benefits.

*Bread puns encouraged but not required

The reputed company salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At reputed company, our employees are our secret ingredient—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences.

We reputed company Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: https://careers.toasttab.com/locations-reputed company.

Apply today!

reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to reputed company them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Originally posted on Himalayas