Roadside Assistance Technician / Tow Driver

Roadside Assistance Technician / Tow Driver is a job that provides variety and independence, with opportunities to help others, solve problems, and provide great customer service. As a part of the Emergency Roadside Assistance team, you will operate a service truck or tow truck to assist AAA members and other motorists, utilizing GPS and maps to locate breakdown locations, and providing excellent customer service to ensure 100% member satisfaction.

Requirements

• High school diploma or equivalent and a valid driver's license
• 21 years of age or older
• Valid state driver's license with minimal driving infractions / incidents
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations

Benefits

• Hourly rates starting at $21.00 for North Carolina
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

Originally posted on Himalayas