Member Experience Manager - Arabic Speaking - Remote

Join Our Team as a Member Experience Manager to lead on representing the member in the business and champion the best outcome for the member, resulting in member loyalty through effective complaint resolution in the broader EMEA region.

Requirements

• A minimum of a high school diploma or equivalent.
• Record of success in MS process management.
• Fluency in English and native Arabic is required.
• Excellent written & oral communication is a MUST.
• Passion for the member, client, and service delivery standards – You are an advocate for the client/member, you can demand excellence from others.
• Tactful – Ability to show consideration for and maintain good relations with others.
• Discretion – Ability to handle sensitive and confidential company matters.
• Common Sense – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Responsible – Ability to be held accountable or answerable for one’s conduct.
• Independence – Ability to work independently with minimal supervision, be self-motivated.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Project Management – Ability to organize and direct a project to completion.
• Prioritizing – Able to prioritize a multitude of assigned tasks and complete each in order of importance.
• Accuracy – Ability to perform work accurately and thoroughly.
• Computer Proficiency, including Microsoft Word and Excel.
• Usage of MS Excel data analysis functions such as pivot tables and lookup formulas
• Ability to quickly learn new IT systems – CRM tool, call listening system, etc.
• Business Acumen – Demonstrates a strong understanding of business concepts and issues, applying critical thinking to address members queries efficiently while minimizing costs.

Benefits

• Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
• Rewards designed around you: Earn a competitive salary reflective of your experience. Take advantage of a substantial shift allowance - 20% for shifts worked Monday through Saturday and 50% on Sundays.
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Originally posted on Himalayas