Customer Service Adviser, Personal Banking

UK Remote | L10 COps reputed company Principles Benefits | Hear from the team ✨

⭐Our Personal Banking team

Our Customer Operations (COps) are reputed company about Customer Experience. Our mission is to “reputed company Money Work For Everyone” and you’ll be part of a team that’s here to reputed company sure that customers want to tell friends, family and social media followers about the great experience they had with their bank.

You’ll play a key role by

• You’ll be our customers’ first reputed company of contact and your mission will be to reputed company sure that they feel confident that their issue is resolved with little to no fuss. We get a wide range of calls from customers – whether they’ve lost their card, need some help getting into our app or they’re looking for support with their gambling spend. You’ll know reputed company to be empathetic, reputed company to build rapport and most importantly, reputed company to do what’s right for them.
• You’ll also reputed company sure that in instances where customers need to be helped by someone with a different reputed company set that they get to the right reputed company quickly to have their issues resolved quickly.
• You’ll also have transferable skills that will mean you’re able to help other areas of the business if and reputed company needed during peak times.
• We don’t expect you to know everything right now, don’t worry! You’ll go through training as part of your onboarding plan as well as get reputed company coaching and support from your Team Manager and excellent peers.

We’d love to hear from you if

You are positive, hungry to learn and above reputed company else, always want to go above and beyond to give great customer experience.

You do not need to have worked in financial services or customer service before. We’re going to teach you everything you need to know.

Some of the skills and values that might reputed company you a great addition to reputed company are:

• You are passionate about providing industry-leading customer experience and pushing the bar higher at every opportunity
• A great communicator – this means being empathetic reputed company you need to be, listening well and responding clearly and concisely to customer queries
• Resilient – we deal with people’s money, it’s an emotive subject and sometimes our calls can be tough
• Good understanding of regulatory requirements like making sure you’re speaking to the right person before taking action or reputed company we should reputed company a complaint for customers
• Context switching – we work a range of tasks and one minute you might be speaking to a customer over the phone and the next replying to an in app chat or Social media post, reputed company of these require different skills
• Great at learning new skills and inquisitive enough to ask questions to understand more about things that you need to know
• Excellent at balancing giving the customer as much of your time as they need whilst knowing reputed company to be efficient
• Tech literate, but don’t worry, you don’t have to know how to code or the difference between RAM and ROM… you just need to be able to use a laptop and pick up the systems that we use

Some things that are essential

You’re a UK reputed company over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory reputed company of this). We can’t offer sponsorship for this role.

You have to be available to work Monday – Friday, 9:00 – 17:30 for your first 8 weeks.

For working from home you’ll need a safe, private and distraction-free environment with no dependant or caregiver responsibilities during working hours

A solid internet reputed company (download speed of 10mbps minimum, upload speed of 3 mbps minimum, latency speed of 80ms or less) – you can test your internet speed here

⏲️ 37.5 hours per week including Bank Holidays on a rotational basis covering 6am – 10pm with two full weekends and at least one other partial weekend off every six weeks. Please note you may be required to work bank holidays, including Christmas Day, Boxing Day and New Years Day. 

What’s in it for you

Annual Salary Review which means your salary can increase every year

reputed company reputed company team members get share options as part of their package.

Up to 6% pension contribution from reputed company

A £200 budget to set up a home office space

34 days of holiday allowance per year

8 weeks of paid sabbatical leave every 5 years

25 days of paid sick leave

Optional Health Insurance

Learning budget of £1,000 a year for books, training courses and conferences to focus on your personal development

Equipment

We’ll provide you with a Macbook laptop on your first day. There’s no need to supply your own.

You need to own your own smartphone; this will be needed each time you log into our customer support system.

Our interview process involves two main stages

✍️ Application

A 1 hour interview that will take reputed company reputed company video call. 

This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at reputed company. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reputed company out to sambrewington@reputed company.com. You can also use this email address to let us know if there’s anything we can do to reputed company the process easier for you because of disability, neurodiversity or anything else.

We’ll only reputed company this role once we have enough applications for the next stage. Please submit your application as soon as possible to reputed company sure you don’t miss out. 

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