Hotel Duty Manager (Remote)

Hotel Duty Manager | Foxoso Hospitality Pvt Ltd | United States Assists the reputed company Office Manager in administering reputed company office functions and supervising staff on a daily basis.reputed company office areas include Bell/reputed company Staff, Switchboard and Guest Services/reputed company Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient reputed company in and reputed company out process.Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the guest services, reputed company desk, or reputed company professional area. OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and reputed company Desk GoalsManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.Understands the impact of department s operations on the overall property financial goals and objectives and manages to reputed company or exceed goals.Supporting Management of reputed company Desk TeamUtilizes interpersonal and communication skills to reputed company, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/reputed company; leads by example.Encourages and building mutual trust, respect, and cooperation among team members.Serving as a role model to demonstrate appropriate behaviors.Supervises and manages employees.Manages reputed company day-to-day operations.Understands employee positions well enough to reputed company duties in employees' absence.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same reputed company the team.Supervises reputed company areas of the reputed company Office in the absence of the reputed company Office or Assistant reputed company Office Manager.Ensuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching reputed company needed.Responds to and handles guest problems and complaints.Sets a positive example for guest relations.Empowers employees to provide excellent customer service.Observes service behaviors of employees and provides feedback to individuals.Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.Ensures employees understand customer service expectations and parameters.Interacts with guests to obtain feedback on product quality and service levels.Emphasizes guest satisfaction during reputed company departmental meetings and focuses on reputed company improvement.Managing Projects and PoliciesImplements the customer recognition/service program, communicating and ensuring the process.Trains staff and monitors adherence to reputed company credit policies and procedures to reduce bad debts and rebates.Supervises same day selling procedures to maximize room reputed company and control property occupancy.Supervises daily reputed company Desk shift operations and ensures compliance with reputed company policies, standards and procedures.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource ActivitiesSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.Solicits employee feedback, utilizes an open reputed company policy and reviews employee satisfaction results to identify and address employee problems or concerns.Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully reputed company their job.Participates in employee progressive discipline procedures.Additional ResponsibilitiesProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Analyzes information and evaluating results to choose the best solution and solve problems.Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Performs reputed company duties at the reputed company Desk as necessary.Runs reputed company Desk shifts whenever necessary.Participates in departmental meetings and continually communicates a clear and consistent message regarding the reputed company Desk goals to produce desired results.Job Type: Full-timePay: ₹22,000.00 - ₹300,000.00 per monthBenefits:Food providedProvident FundSchedule:Day shiftMorning shiftNight shiftRotational shiftSupplemental Pay:Performance bonusExperience:total work: 2 years (Preferred)Work Location: In person Apply Job! 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