bunch is building the backbone of private markets, combining exceptional expertise, operational excellence, and frictionless technology. The platform enables funds and private investors to seamlessly and securely set up and manage their investment entities.

To expand our core team, we're seeking a passionate Customer Success Manager who wants to play a pivotal role in growing our business and revolutionising the private markets. You'll be one of the first team members, and will report directly to our Head of Customer Success.

How the role contributes to the company's vision

Customer Experience is key to our success and building a dedicated team to their accounts is crucial, particularly when entering new markets and growing to the next stage.

You will be the main point of contact for Fund Managers and Investors to ensure their satisfaction, drive upsells, referrals, and positive feedback.

Top responsibilities

• Drive Customer Experience as the main point of contact, liaising between Operations, Product, Sales, Legal & Finance teams.

• Be the Project Manager on the full after-sales customer lifecycle, from onboarding to upsells.

• Build and maintain excellent relationships with our customers and gathering feedback through insightful retrospectives.

• Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations.

• Work closely with our Head of Customer Success and our Founders to drive our Customer Success strategy as we grow.

What you should bring with you

• 2+ years of professional experience, with 1-3 years in SaaS account management

• Great communication skills English, German is a plus

• Prior experience in managing relationships with enterprise-level customers with sophisticated and specialised requirements.

• Ability to analyse and simplify complex subjects for effective communication, while personalising your approach to every customer.

• Proven experience with a CRM, ideally HubSpot.

• Capacity to adapt and pivot seamlessly in the fast-paced and dynamic environment of an early-stage startup.

Why you should join bunch

• This role is at the forefront of customer interaction, offering the opportunity for relationship-building, networking, and collaborating across all departments of the company.

• Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.

• Benefit from working with a diverse mix of talents, unrivalled energy and team spirit within a culture of drive and ownership.

• Flexible hours, hybrid office setup, and 28 days of vacation per year plus public holidays.

• A competitive compensation package.

What your interview journey will look like

• First interview with the People team (30min) to get acquainted with bunch and discuss your career expectations and core values.

• Deep-dive interview with Chey Lake, our Head of Customer Success (30min) - discover the role in more detail and discuss how your journey has prepared you for it, your learnings along the way, your goals and your overall personal purpose

• Practical Interview with the Customer Success Team, Chey Lake & Emma Shaw (60min), to demonstrate your way of approaching Account Management, working and communicating your output.

• Final meeting with our Founders (30min) to further learn about our vision and discuss any open questions

About bunch

bunch is an investment tech startup founded in Berlin in 2021. With a proven track record, bunch has garnered trust from leading fund managers and institutional LPs, who have collectively committed over €3 billion through the platform.

The private markets are experiencing unprecedented growth, with alternative assets expected to reach nearly $40 trillion by the end of the decade, yet still reliant on outdated tools and methods.

We recently closed our $15.5 million Series A to accelerate bunch’s mission to bring a trillion-dollar industry into the 21st century, driving a much-needed digital transformation.

At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.