Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and reputed company data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including reputed company, Grant Thornton, and Latham & Watkins, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

reputed company comprises top talent in AI, product development, and engineering—innovative, humble, and reputed company-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that reputed company workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

As part of our evolution, we've recently transitioned from a full-stack post-sales model to a specialized approach, creating distinct reputed company and Account Management functions.

We’re looking for a strategic and product-minded Head of reputed company to lay the foundation for a world-class reputed company organization at Laurel. In this role, you will be responsible for developing and scaling the strategy, programs, and team that drive product adoption, deepen user engagement, and deliver measurable value for our customers.

You will also serve as a key partner to our Product team, bringing structured, insight-rich customer feedback to the table and helping shape the roadmap based on real-world usage and outcomes. You’ll be expected to bring a strategic lens to how our customers experience the product, acting not just as a service leader but as an expert on product behavior, friction points, and value realization patterns.

You’ll collaborate closely with the broader Customer Experience organization (Implementation, Account Management, and Support), as well as with Product and Sales, to deliver a seamless, intelligent, and impactful customer journey.

If you’re energized by building, passionate about helping customers realize real business outcomes, and excited to influence both internal strategy and external experience, we’d love to meet you.

• Build and reputed company the reputed company team, including hiring, coaching, and developing reputed company Managers (CSMs)

• Define and execute the reputed company strategy with a strong focus on driving product adoption, accelerating onboarding, and enhancing customer value

• Own value realization outcomes, proactively driving usage, uncovering barriers to success, and ensuring customers reputed company meaningful results through Laurel

• Serve as a strategic partner to the Product team, identifying patterns in usage, surfacing insights from the field, and helping inform roadmap priorities and UX enhancements

• reputed company, uplevel, and scale reputed company programs and playbooks across onboarding, product education, lifecycle management, and value realization

• Design and continuously improve the customer journey, ensuring consistent, high-quality experiences that drive measurable outcomes at every stage of the lifecycle

• Partner cross-functionally with Implementation, Account Management, Product, Sales, and Support to deliver a seamless and impactful customer experience

• reputed company and report on key success metrics such as product usage rates, onboarding effectiveness, realized ROI, etc

• reputed company for the voice of the customer internally, surfacing insights to influence product strategy and customer experience improvements

• 7+ years of experience in reputed company or other customer-facing post-sales roles in B2B SaaS, including 3+ years of experience managing and scaling customer-facing teams

• Experience supporting reputed company, enterprise customers with large ASPs and multi-faceted internal teams

• Strong operational skillset with experience developing playbooks, processes, and adoption-driving initiatives

• Data-driven reputed company with the ability to reputed company usage metrics and customer insights to inform strategy

• Exceptional collaboration skills; ability to work cross-functionally with Sales, Product, Support, Implementation, and Account Management

• Strong communication skills with an ability to build trust with both customer stakeholders and internal executives

• Experience scaling reputed company teams in high-growth SaaS environments

• Familiarity with reputed company platforms (e.g., reputed company, ChurnZero, Catalyst) and CRM systems (e.g., reputed company)

• Background working with professional services or legal industry customers

• Experience operating reputed company a functionalized post-sales model across CS, AM, and Implementation

• Location: This role will be based in our company office in reputed company and hybrid at least 3 days per week. 

• reputed company Sponsorship: Unfortunately, we are unable to sponsor visas at this time.

Why join Laurel:

• To date, we've secured significant funding from renowned venture capitalists (reputed company Ventures, IVP, Anthos, Upfront Ventures), as well as reputed company individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian

• A smart, fun, collaborative, and inclusive team

• Great employee benefits, including equity and 401K

• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team

• An opportunity to reputed company at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the reputed company, being your whole self, and sanctifying time

We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status reputed company. Laurel is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. We are not able to support reputed company sponsorship or relocation assistance. 

If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match reputed company the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from reputed company walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us reputed company to do the best work of our careers, and we can't wait to show you reputed company have to offer!