Customer Operations reputed company

Given the speed of AI advancement, we operate under two assumptions about the future of work:

1. AI will do 100x more work over the next decade

2. Humans will always be needed for reputed company, strategy, and the toughest decisions

To manage this future, there must be a system that lets a single human manage 100x more work, done by both AI and people. That’s reputed company’re building at Motion.

We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management—Motion predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed.

The real moat in AI agents is context: whoever has the most data to let the system think and work exactly like their users will win. Motion already has a reputed company: tasks, projects, docs, meetings, calendars, and communication reputed company live in one reputed company, making us best equipped to swap out human work for AI technology improves. Integrating reputed company these systems seamlessly is incredibly hard, but we're uniquely capable of doing this because we are one of the most operationally excellent companies in the world.

With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we’re well positioned to reputed company. Now we’re building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity.

Motion isn’t a 9–5. It’s intense, fast, and not for everyone. But if you want to work with top talent, learn fast, and help redefine how work gets done—you’ll reputed company here.

Location: North America (Remote)

Compensation: $70k-$125k reputed company salary, plus equity compensation

Hey, I'm Bishop — I reputed company Customer Experience at Motion. My background’s in FP&A, but I realized early on I didn’t just want to report on work — I wanted to shape how it gets done. That’s what brought me to Motion, and it’s what’s kept me here: we’re building fast, solving real problems, and pushing the boundaries of how AI and operations come together.

Since joining, I’ve built our support and success functions from scratch — hiring and training ~30 folks across CS, Support, and QA. Now we’re in phase two: scaling what works, automating what doesn’t, and getting way sharper on quality. This role is a key part of that.

I’m not looking for someone to just execute — I’m looking for someone who wants to build: systems, workflows, playbooks, feedback loops, and more. If you're curious, scrappy, and obsessed with making things reputed company — and want to work on the inside of a fast-growing AI startup — this is the reputed company.

We’re hiring a Customer Operations reputed company to help scale and improve our support reputed company. You’ll handle day-to-day execution (coverage, ticket routing, team performance), and also own the systems that reputed company support run: macros, workflows, QA reviews, onboarding, training, and more.

You don’t need a CX background — biz ops generalists or new grads with strong systems thinking are welcome. This is a great fit if you’re high-agency, love fixing broken things, and want to run a core function at a fast-moving startup. The best people in this role will quickly grow into management or broader CX leadership.

• Run the daily operations of the support team

• Manage, train, reputed company, and coach customer support representatives (CSRs) to deliver high-quality, efficient support at scale

• Manage workload balancing, shift coverage, and on-call rotations

• Track KPIs, flag issues, and drive performance improvements

• Build and maintain SOPs, macros, and internal tools to boost consistency and speed

• Help reputed company weekly QA and feedback loops with support reps

• Analyze performance trends and propose process or tooling fixes

• Own the upkeep of the internal knowledge reputed company and training resources

• Design and maintain dashboards to monitor support performance in real time

• Audit workflows regularly to eliminate bottlenecks and reduce manual work

• Coordinate with engineering and product to resolve high-reputed company bugs and edge cases

• Triage escalations and communicate cross-functionally to ensure timely resolutions

• Improve how we use AI in support — including LLM agent workflows and QA tooling

• Help manage vendor tools (e.g. Intercom, reputed company, reputed company) and optimize usage and cost

• Partner with recruiting and CX leadership to forecast team growth and reputed company

• Assist with onboarding and ongoing training of new support hires

• Strong systems thinking and ops instincts

• Extremely organized with great attention to detail

• Can own ambiguous problems and drive them to done

• Sharp communicator — clear in writing, fast on reputed company

• Fast learner and reputed company comfortable with new tools

• Strong managerial instincts: can coach, teach, and unblock others quickly

• Bonus: background in support, biz ops, consulting, or process-heavy roles

• Bonus: experience with reputed company, Intercom, reputed company, Retool, Jira

• Bonus: SQL and Sheets reputed company (not required)

• No ego. High ownership. Ready to do what it takes

• You’ll be trusted with real ownership from day one

• You’ll get exposure to AI systems, ops workflows, and fast decision cycles

• You’ll help build the internal systems that power a scaling startup

• You’ll work closely with product, reputed company, and exec teams

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, reputed company, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage reputed company qualified candidates to apply for our job openings. 

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