Telesales Agent

We are looking for a Telesales Representative to join our vibrant team in Kampala, Uganda, as we scale up and expand access to life-enhancing products and services for our customers.

As a Telesales Representative, you will play a crucial role in driving customer engagement and sales growth. You will connect with existing customers, introducing them to new products like televisions and other offerings, while ensuring a seamless and positive customer experience.

About Us

At M-KOPA, we finance progress. As a leader in FinTech, we empower millions of underbanked customers across Africa to access life-enhancing products and services. Starting as pioneers of pay-as-you-go solar energy for off-grid homes, we’ve evolved into a world-class connected asset financing platform.

Our mission extends to empowering our employees. Through tailored learning and development programs, coaching, and flexible working practices, we ensure that each team member can shape their career while contributing to our shared vision of progress and inclusion.

About the Role

As a Telesales Representative, you will:

- Tele-sell: Call existing customers to upgrade them to televisions and other M-KOPA products.

- Drive conversions: Achieve campaign sales goals by meeting conversion objectives.

- Maintain quality: Uphold the highest standards of call quality and customer engagement.

- Maximize productivity: Adhere to set talk-time benchmarks to ensure optimal productivity.

This role is onsite and reports to the Telesales Team Lead.

Expertise

Our ideal candidate is an enthusiastic and results-driven individual who thrives in sales-driven environments. You should have:

- A certificate, diploma, or higher qualification.

- Experience in the BPO or call center industry.

- A strong passion for sales, with excellent communication, persuasion, and negotiation skills.

- Proficiency with basic tools like Outlook and Microsoft Office.

- A self-driven, results-oriented attitude and a commitment to ethical conduct.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.