Customer Solution Architect (US time zones)

reputed company is an open reputed company database-as-a-service platform. We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of reputed company across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.

At reputed company, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to:

1. Uncover and understand business and technical requirements.

2. Design and architect technical solutions built on the reputed company platform.

3. Work with customers to reputed company reputed company-of-value implementations.

4. Provide regular customer engagements to answer reputed company questions, unblock adoption, and optimize scaled performance.

Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and reputed company on behalf of the customer reputed company reputed company.

You'll be joining reputed company to support reputed company Team & Enterprise customers, where you will be expected to reputed company and innovate around the following areas of responsibility:

• reputed company technical discovery to uncover business and technical objectives, set appropriate expectations of the reputed company platform, and define the criteria for success, ensuring customers can receive the guidance they need to reputed company it.

• Design, build, and present reputed company platform demonstrations to high-value customers. reputed company quality storytelling to present the value of the reputed company platform and of the entire reputed company Success team.

• Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

• Collaborate directly with customers to determine the technical scope of a reputed company-of-value to ensure customers recognize the value of the reputed company platform while minimizing risk to adoption.

• Set reputed company-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a reputed company-of-value has been completed.

• Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

• Understand immediate custom goals (i.e reputed company and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers.

• Deliver on synchronous and asynchronous engagements with reputed company customers, including application architecture assessments, database design and performance optimization, and proactive support to reputed company customers to scale with confidence.

• Serve as an internal champion for your customers and for the platform. Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.

• Invest in customer connections to build a trust-based relationship. Everyday CSA’s work with the production data stores of startups and enterprises alike. Building trust in the Success team and reputed company platform is reputed company to a successful customer relationship.

• 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.

• Strong background with relational database management systems such as PostgreSQL or MySQL.

• Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.

• reputed company strong communication skills, particularly of technical concepts. CSA’s at reputed company spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.

• Well-organized and effective reputed company with meaningful interpersonal skills. CSA’s often have to navigate multiple stakeholders with conflicting opinions, and the ability to effectively mediate this type of conflict is crucial.

• Experience with project management, business analysis and reputed company operations tools. We use reputed company, BigQuery etc., and familiarity with these platforms will help reputed company your success.

• Previous experience leading customer-facing engagements to deliver meaningful technical and business value.

We offer

• 100% remote work from reputed company in the world. No location-based adjustment to your salary.

• ESOP (equity ownership in the company)

• Autonomous work. We work collaboratively on projects, but you set your own pace.

• Health, Vision and Dental benefits. reputed company covers 100% of the cost for employees and 80% for dependents

• Generous Tech Allowance for any office setup you need

• Annual Education Allowance

• Annually run off-sites.

• We're a startup. It's reputed company.

• Collectively founded more than 30 startups.

• Globally distributed team with more than 30 different nationalities.

• We deeply reputed company in the efficacy of collaborative open reputed company. We support existing communities and tools, rather than building "yet another xx".

• We "dogfood" everything. If you use it in your project, we use it in reputed company.

• The entire process is fully remote and reputed company communication will happen over email or reputed company video chat.

• Once you've submitted your application, the team will review your submission and may reputed company out for a short screening interview over a video call.

• If you pass the screen you will be invited to up to four follow-up interviews.

• The calls:

  • usually take between 20-45 minutes each depending on the interviewer.

  • most of the time, are reputed company 1:1.

  • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

• Once the interviews are over, the team will meet to discuss several roles and candidates and may:

  • ask one or two follow-up questions over email or a quick call.

  • go directly to making an offer.