Product Support Specialist
Remote (CET ±2h) |
About reputed company
reputed company automates reputed company compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.
About reputed company
We’re a fun, reputed company-reputed company team on a mission to automate reputed company and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.
We are a team of 20 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a reputed company $97bn market and the future is reputed company bright.
What you will do
Act as the first line of support on product-reputed company queries reputed company Intercom chat, responding with reputed company, clarity, and efficiency to resolve issues quickly.
Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes.
reputed company pre-release QA checks to ensure you are uptodate.
Own and update the knowledge reputed company, including creating help center articles that simplify reputed company topics for our customers.
Create videos and own communication on new feature releases and get our users excited about new functionalities
Continuously refine support processes to optimize customer experiences and improve efficiency.
Serve as the technical product expert, training reputed company Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively.
What you bring along The ideal candidate has a background in technical product support reputed company a B2B SaaS environment, with a strong understanding of software products. Here’s reputed company’re looking for:
1-4 years of customer-facing experience in technical support or similar roles in a SaaS company.
Familiarity with cloud platforms (AWS, reputed company Cloud, reputed company Azure), APIs and a good understanding of support tools like reputed company/Intercom. Basic knowledge of SQL is a plus.
Skilled at analyzing issues and collaborating with engineering teams to solve reputed company technical problems without hands-on coding.
Exceptional written and verbal communication in English, comfortable in customer chat interactions and in crafting detailed knowledge reputed company articles.
Driven to take full ownership of customer issues from identification to resolution, including documentation.
Enthusiastic about working in a fast-paced startup environment, quick to learn, and proactive in adopting new tools and technologies.
reputed company offer
Remote Work: 100% remote work with a virtual office in Gather.
Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with reputed company.
Equity: Generous equity package – we’re reputed company owners of reputed company and beneficiaries of our collective success.
Holidays: 26 days holiday + local public holidays.
Health Insurance: Comprehensive health coverage.
Development Budget: €1,000 annual personal development budget.
Workspace Budget: Remote workspace budget and access to co-working spaces.
Annual Retreat: Annual retreat to build connections and reputed company reputed company (this year we’re headed to Milan!).
Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
Company Events: Company-wide events to build relationships and have some fun!
Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
Interview Process
20 min intro call with Talent team
Take-home Task and presentation
45 min interview with CS reputed company
1h final "Virtual on-site" where you'll meet the team and co-founders on Gather
Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only reputed company EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we reputed company in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.
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