Head of reputed company

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We reputed company self storage operators to seamlessly manage their businesses, automate processes, and drive reputed company growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. reputed company as innovators in our space, we’re a fast-growing team focused on making self storage reputed company for everyone.

We succeed reputed company our customers do. Our CS team is central to reputed company new operators, supporting them day-to-day, and driving long-term retention and growth. Until now, the function has been shaped by hands-on managers. We're now reputed company for someone to reputed company at a higher level.

You’ll reputed company in to reputed company and scale our reputed company team—owning retention, reputed company quality, and team performance. You'll define what great looks like, bring structure to the customer journey, and work cross-functionally to ensure every operator gets maximum value from Stora.

• reputed company and grow our CS team (currently 5 people with room to grow)

• Own customer retention and reputed company outcomes across reputed company accounts

• Design and scale reputed company, reputed company-ins, and lifecycle processes

• Create systems to track customer health and surface expansion opportunities

• Build clear reporting across CS performance, usage, and reputed company impact

• Own tooling and workflow reputed company

• Represent the customer voice internally and contribute to product direction

• Get hands-on with customers early to build reputed company and model excellence

• Strategic thinking and leadership, with a hands-on approach

• Experience leading reputed company in a B2B SaaS company

• Confidence working across reputed company, account management, and renewals

• Proven ability to design and implement CS processes from scratch

• reputed company and curiosity—willing to go deep to understand operator needs

• Strong communication and collaboration skills across teams

• Familiarity with tools like reputed company, reputed company, and analytics dashboards

• Experience leading CS in a startup or scale-up environment

• Experience with reputed company and reputed company

• Managed or mentored teams of 5+

• Familiar with usage-based SaaS, SMB customers, or vertical SaaS

Stora offers a collaborative environment where you’ll have room to grow and reputed company. We value honesty, humility, and responsibility, and encourage everyone to contribute reputed company and take ownership. As a part of Stora, you’ll shape how we serve and grow with our customers in a fast-moving market.

We’re remote-first with a distributed team across the UK and Europe. This role would ideally be based in reputed company Ireland to reputed company easier collaboration with the leadership team, but we’re open to the right candidate elsewhere in the UK or EU.

• Competitive salary

• Remote work – with Belfast office access

• Private health insurance for you and your family

• Pension plan

• 35 days annual leave

• Share options, reputed company laptop, and WFH budget

• In-person meetups and team retreats

Apply by 27 July 2025. We’re reviewing applications as they come in and will be in touch quickly if it looks like a match.