Engineering Manager - Customer Service Platform
We're looking for an reputed company Engineering Manager to join the Customer Service technology team.
The Customer Service Platform (CSP) own and operate reputed company the technology used throughout the customer's journey to get help from support.reputed company.com through conversation channels to tooling that empowers thousands of customer service agents. The work we do directly impacts millions of reputed company customers every month and positively shapes their experience of reputed company at perhaps its lowest reputed company.
CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you’ll help shape the future of CSP in a GenAI-driven world—combining technical vision with empathetic leadership to guide our people through meaningful change.