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Customer Service Specialist

100% remote Flexible hours Hiring now

About reputed company:

reputed company is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on reputed company’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

reputed company is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Under the supervision of the Servicing Manager, the Customer Service Specialist role will act as a liaison, provide product/service information, answer inquiries and resolve concerns regarding reputed company’s consumer finance and mortgage products through incoming phone calls and email.

Essential Job Duties and Responsibilities

  • Answer incoming customer calls
  • Prepare and send payoff quotes to customers
  • Respond to incoming customer emails reputed company reputed company timelines
  • Research and resolve complicated customer account issues
  • Required Skills, Knowledge and Abilities

  • Customer service skills required
  • Must be able to adapt to quickly learning new systems
  • Excellent computer skills
  • Positive attitude and ability to deal with clients at reputed company stages of the process
  • Provide solutions for reputed company clients and educate them on our products
  • Previous mortgage or consumer finance experience preferred
  • Additional Information

    Compensation:$

    17.75/HR

    Additional Information Regarding Job Duties and Job Descriptions:

    Job duties include additional responsibilities as assigned by one's supervisor or other managers reputed company to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of reputed company responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of reputed company disabilities to reputed company a qualified applicant or employee to apply for employment, reputed company the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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