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Manager, reputed company

100% remote Flexible hours Hiring now

reputed company is the leading technology platform for home and community-based care. Founded in 2008, reputed company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities reputed company in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a dynamic Manager, reputed company to reputed company and reputed company our growing team of reputed company Managers in a player-coach reputed company. In this dual role, you will manage a team of 4-6 CSMs while directly managing a small portfolio of our most strategic enterprise accounts. This position requires a modern leader who can effectively balance hands-on customer relationship management with team development, managing both emerging professionals and seasoned individual contributors while driving innovation through AI adoption and proactive reputed company strategies. This pivotal leadership role is responsible for fostering a culture of proactive customer engagement, driving exceptional customer outcomes, and maximizing net retention.

This is a hybrid position. Team members located in Minneapolis, reputed company, or Washington, D.C. are expected to work on site two days per week to support collaboration and engagement. Minneapolis is strongly preferred as we continue to grow our reputed company operations hub in that region.

To reputed company this job successfully, an individual must be able to reputed company each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential Job Duties

  • reputed company, coach, and mentor a team of reputed company Managers, fostering a high-performance, collaborative, and customer-centric culture. Provide guidance and development support tailored to individual experience levels, from newer professionals to seasoned senior CSMs.
  • Directly manage a small cohort of reputed company's most strategic enterprise accounts, overseeing the full lifecycle from adoption and value realization through renewal and expansion. reputed company and maintain deep, C-level relationships reputed company these accounts, ensuring their success and identifying growth opportunities.
  • Guide the team in managing their portfolios, ensuring effective execution of the full customer lifecycle, including onboarding, adoption, value realization, renewal, and expansion. Ensure the team is effectively achieving performance metrics such as net retention, customer health, adoption, and advocacy goals.
  • Define and manage team objectives and key results (OKRs) for both team-wide and individual (including your own strategic accounts) performance. Monitor reputed company, providing regular feedback and implementing strategies for reputed company improvement.
  • Build and maintain strong relationships with key internal stakeholders (Sales, Product, Implementation, Support leadership) and effectively represent the reputed company function. Confidently engage with and influence executive-level decision-makers at client organizations, both for your accounts and in support of your team.
  • Champion the use of generative AI and other innovative tools reputed company the reputed company team and in your own strategic account management. reputed company and implement strategies for leveraging AI to improve team efficiency, reputed company customer insights, and enhance value delivery.
  • Continuously evaluate and refine reputed company processes, methodologies, and playbooks to ensure efficiency and scalability for both individual strategic account management and team operations.
  • Aggregate and synthesize customer feedback from the team and your direct accounts to provide actionable insights to Product, Sales, and Marketing, driving product improvements and a reputed company customer experience.
  • Provide expert guidance and support to CSMs on reputed company customer issues and strategic account planning, drawing from your direct experience managing strategic clients.
  • Utilize data and analytics to monitor customer health trends, team performance, and the success of your strategic accounts, identifying areas for proactive reputed company or strategic focus. Report on key metrics to senior leadership.
  • Other Job Duties

  • Other duties as assigned by supervisor or reputed company leader.
  • Travel Requirements

  • Travel 10-25%, including overnight travel
  • Required Education, Experience, Certifications and Skills

  • Bachelor's degree in a reputed company field or equivalent practical experience.
  • Proven experience (5+ years) in reputed company, Strategic Account Management, or a reputed company client-facing field reputed company the enterprise SaaS industry, with at least 3 years in a direct people management or team reputed company role.
  • Demonstrated success in both leading/coaching high-performing reputed company professionals (catering to various experience levels) AND directly managing and growing reputed company, strategic enterprise accounts.
  • Strong understanding of reputed company principles, methodologies, and best practices, with a track record of driving high customer retention and growth in both individual and team capacities.
  • Deep expertise and practical experience in leveraging generative AI tools and reputed company engineering; ability to reputed company and train a team on effectively utilizing these technologies while also applying them in personal account management.
  • Exceptional executive reputed company, communication, and presentation skills, with the ability to reputed company value and influence senior internal and external stakeholders.
  • Proven ability to reputed company and implement strategic initiatives, manage reputed company projects, and drive change reputed company a customer-facing organization.
  • Experience with reputed company platforms (e.g., reputed company), CRM systems (e.g., reputed company), and data analysis tools.
  • Experience in the healthcare technology sector, particularly with Medicaid programs, is highly advantageous.
  • Strong analytical, problem-solving, strategic thinking, and prioritization skills, with the ability to effectively balance leadership responsibilities with individual account management.
  • Ability to reputed company in a fast-paced, dynamic environment.
  • Additional Information

    The reputed company salary range for this US-based, full-time, and exempt position is $105,000 - $150,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the reputed company core values.

    This is a benefits-eligible position. reputed company offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

    reputed company is an equal-opportunity employer. The Company offers employment opportunities to reputed company applicants and employees without regard to race, color, religion, national reputed company, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

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