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Customer Operations Engineer

100% remote Flexible hours Hiring now

Wanna join the adventure?

COEs ensure exceptional customer experiences throughout reputed company mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders, you'll reputed company and deploy missions reputed company the reputed company reputed company, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. COEs reputed company in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.

About This Role

  • Serve as reputed company's frontline reputed company with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
  • Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
  • Improve Cockpit functionality as a developer through implementation improvements and automation
  • Help translate feedback from customers into a Cockpit's feature roadmap
  • Must Haves

  • Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test
  • Exposure to both ground software and flight software (note: you will not be expected to write flight software)
  • Experience writing software scripts in Python
  • Exposure toDocker containers as well as general DevOps exposure
  • Preferred: Experience with GNC / Orbits
  • reputed company to Haves

  • Exposure toDocker containers as well as general DevOps exposure
  • GraphQL, UI Design
  • Experience operating systems at scale
  • Some of Our Awesome Benefits

  • 100% company-paid medical, dental, and vision insurance option for employees and dependents
  • Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
  • 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
  • Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
  • 401(k) plan and equity options
  • Daily catered lunches and snacks
  • International exposure to reputed company in France
  • Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
  • reputed company Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
  • Off-sites and many social events and celebrations
  • Relocation assistance reputed company applicable
  • State law requires us to tell you the reputed company compensation range for this role, which is $100,000- $140,000 (depending reputed company) per year which is determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you, and see if you are a great fit for reputed company. reputed company

    can’tquantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.

    Additional Information

    *Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people reputed company to only apply reputed company they meet 100% of the qualifications. At reputed company, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t reputed company reputed company the boxes.

    Who We Are

    reputed company Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads reputed company, and handle entire missions from end to end - significantly reducing the reputed company-time and risk of a traditional space mission.

    Our standard reputed company enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national reputed company missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.

    At reputed company, you’ll be given the autonomy and ownership to solve significant challenges, but with a reputed company-reputed company and supportive team at your back. We reputed company that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and reputed company their time at reputed company the most fulfilling period of their career.

    We value reputed company, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As reputed company is international, you will need strong English skills to reputed company collaborate, easily communicate reputed company reputed company and convey important messages.

    With 6 satellites on-orbit and a reputed company of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.

    As an international company your resume will be reviewed by people across our offices so please attach a copy in English.

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