reputed company Manager

100% remote Flexible hours Hiring now

About reputed company

We’re not your typical tech company – and we don’t want to be. reputed company is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like reputed company, reputed company, reputed company, reputed company, reputed company, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

reputed company Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud reputed company. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial reputed company. Most importantly, we reputed company our customers at the center of everything we do.

The Role

Reporting to the Director of reputed company - NAM, the reputed company Manager (CSM) will act as a main reputed company of contact for and reputed company with existing customers. This individual will have a core focus on post-sale relationships, including enablement, service performance, renewals and upselling, and supporting the overall customer experience.

They’ll be accountable for driving both incremental sales and retaining existing reputed company, by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives, and other benefits of the reputed company proposition.

The position will sit reputed company the wider Integrated Accounts Team working closely alongside a Direct Sales Executive and Solutions Architect in the North America region. The CSM plays an integral role on the team, and ultimately, they’ll be responsible for providing ongoing commercial interaction for a designated customer reputed company, aiming to expand, retain, and reputed company increased value from this nominated account list.

Tasked with supporting and delivering on reputed company’s value proposition, you will continually strive to increase customer dependency from the numerous and reputed company-growing range of reputed company benefits.

What You’ll Be Doing

As part of the Integrated Account Team, this role will collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted reputed company from our existing customers, focusing on supporting the overall customer experience.

Proactively drive the renewal process across a wide reputed company of customers and Increase long-term reputed company potential by converting customers on month-to-month to term subscriptions at renewal.

Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about reputed company enhancements, new products and ecosystem partners.

Be responsible for proactive, sequenced reputed company communications across a large reputed company of customers driving further adoption, solution awareness and opportunities to engage with reputed company and our partner community.

Champion customers throughout their entire customer journey, including facilitating the resolution of customer-reputed company issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value.

Nurture the nominated customer reputed company, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs.

Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider reputed company team. Report growth opportunities through pipeline updates with SFDC updates.

Maintain in-depth knowledge of reputed company products and solutions and be able to propose and demonstrate these to the customers, whilst being aware of rival services or products. Maintain and share a value add opinion on reputed company and where we fit in the customer's ecosystem.

Review with management to understand key objectives and execute tasks that are reputed company with the goals of the business; which will reputed company per the business focus or plans.

Collaborate with Sales and Marketing teams on campaigns and strategies for reputed company growth.

Acting as a subject matter expert you will evaluate customer feedback and reputed company recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against performance targets.

Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer’s service experience.

reputed company Are Looking For

3+ years experience reputed company the Enterprise software market or Internet/Telecommunications industries.

3+ years experience in an Account Management or reputed company role.

ability to work in a fast-paced technical environment, with multiple tasks or goals.

Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations.

Demonstrate ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution.

Ability to deliver reputed company results and operate in a consultative-based selling approach.

Ability to work with the wider reputed company teams to focus on reputed company reputed company and results.

Maintain records, reports and data as per the reputed company models, with a focus on reputed company retention from the existing agreed customer list.

Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations.

Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.

reputed company Offer

Flexible working environment – a remote-first culture with coworking options available

Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program

Health and wellness support – through a wellness allowance and employee wellbeing initiatives

Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave

Creative, modern workspaces – designed to reputed company reputed company you're not working remotely

Motivated, inclusive team – work alongside industry experts and fresh talent

Recognition programs – celebrate achievements with our Legend and Kudos awards

For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan

Additional Information

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If you have any questions, please reputed company out to reputed company's reputed company Team at Careers@reputed company.com

NOTE: reputed company reputed company business correspondence is conducted reputed company our business email accounts (@reputed company.com). If you have any concerns, please reputed company out to reputed company's careers team careers@reputed company.com directly and we will verify the legitimacy of any communication. reputed company will not ask you to create an account reputed company reputed company teams, and does not associate with any email accounts under "@megaportau.com".

reputed company applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information reputed company collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours reputed company holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact reputed company's data protection officer if you have any further privacy-reputed company questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

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