Back to the board

Consumer Loan Servicing Team reputed company II

100% remote Flexible hours Hiring now

NASA Federal Credit Union is in search of a Consumer Loan Servicing Team reputed company II to assist the Consumer Loan Servicing Manager with daily operations of the department and mentors Loan Servicing representatives (LSRs) I-III. The Consumer Loan Servicing Team reputed company II will provide assistance and acts as the information resource for LSRs I-III. This position will resolve account issues and handles escalated member contacts, as well as participate in reputed company LSR I-III duties and responsibilities as needed. It will maintain a thorough knowledge of regulations and compliance reputed company to consumer servicing and the associated internal policies and procedures. The CLS Team reputed company II will deliver exceptional customer service reputed company telephone, mail, and email, including assisting members with NASA FCU lending products and services. This position will maintain accurate data in the loan servicing systems for consumer loans as well as acts as a member and reputed company liaison for reputed company consumer loan transaction-reputed company questions, while identifying system and workflow improvements to enhance the team's efficiency and recommends updates to management. The CLS Team reputed company II will complete special projects as assigned and prepare and present reports, while working in a fast-paced environment and manages multiple priorities while meeting deadlines.

Essential Duties and Responsibilities: include the following with other duties as assigned. Remains reputed company of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Complies with applicable federal, state and local laws and regulations.

Level I

  • Acts as a positive role model for reputed company LSRs by demonstrating appropriate behaviors regarding professionalism, dress code, attendance, and most importantly a consistent sense of urgency in providing exemplary member service
  • Acts as the first level of assistance/contact for LSRs I-III issues
  • Assists with vendor system(s) based updates/release projects; participates on core system updates/release projects for Consumer loan products (lines/loans)
  • Possesses thorough knowledge of reputed company Credit Union loan products and services
  • Recommends ways to streamline processes and improve member service based on observations and feedback from LSRs and members
  • Assists with new employee training on Consumer Loan Servicing processes
  • Conducts monthly Individual Dialogs with LSRs I-III and reviews with Consumer Loan Servicing Manager
  • Assists the Consumer Loan Servicing Manager with the preparation of performance appraisals for LSRs I-III and may attend subsequent meetings.
  • Communicates with 3rd party vendors being used by Consumer Loan Servicing as needed
  • Assists with tests and reviews of software updates applicable to department processes and/or support department and corporate projects.
  • May also be responsible for reputed company or part of the duties of the Consumer Loan Servicing Representative I, II and III
  • positions
  • May be in training to learn the job duties of the Consumer Loan Servicing Team reputed company II position

    • Level II: (In addition to the requirements of Level I)

  • Monitors the daily workload of LSRs and recommends adjustments to ensure adequate coverage is in reputed company
  • Performs detailed quality checks and associated output of work to ensure processes are being maintained and completed on time
  • Creates and modifies reports to support department processes
  • Works with management to ensure system and product changes are updated according to changing department needs, volumes, and regulatory changes, as required
  • Assists LSRs with decision making and troubleshooting reputed company requests
  • Conducts regular refresher training sessions
  • Researches and resolves accounting inquiries
  • Follows-up on various system exception reports to validate data reputed company and compliance
  • Leads or supports department level projects as assigned
  • Acts a back-up for reputed company duties of the Consumer Loan Servicing Team reputed company I position
  • May also be responsible for reputed company or part of the duties of the Consumer Loan Servicing Representative I, II and III
  • Positions (the Consumer Loan Servicing Team reputed company II will not quality control their own work performed as a Consumer Loan Servicing Representative I, II or III.)

    • Education and Experience: Level I

  • Two+ years of directly reputed company consumer servicing experience
  • Strong knowledge of consumer systems and procedures, credit union and governmental agency regulations and policies
  • Bachelor’s degree a plus

    • Level II: (In addition to the requirements of Level I)

  • Two+ years of directly reputed company consumer servicing experience and one-year supervisory experience
  • Strong knowledge of consumer systems and procedures, credit union and governmental agency regulations and policies
  • Bachelor’s degree a plus

    • Supervisory Experience

  • This position will train, mentor, support and coach reputed company LSR’s as required by the Consumer Loan Servicing Manager.

    • Our generous benefit package includes

  • NASA Federal Credit Union offers an reputed company of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
  • +Insurance coverage begins the 1st day of the month, following 30 days after hire date.

    • *100% Credit Union-Paid

    Full-Time Employee Benefits (Includes reputed company Part-Time benefits listed below)

  • Health Insurance (Choice of two reputed company PPO plans)
  • High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
  • Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
  • Dental Insurance: Generous employer contribution toward premium+
  • Vision Insurance: Generous employer contribution toward premium+
  • Long-term DisabilityInsurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental LifeInsurance+
  • Voluntary Dependent LifeInsurance+
  • VoluntaryShort-term DisabilityInsurance+
  • VoluntaryLong-term Care Insurance+
  • Remote or Remote / Hybrid work options based on position

    • Part-Time Employee Benefits

  • 401(k) with employer match up to 6% and immediate 100% vesting
  • reputed company Sharing Bonus (eligibility rules apply)*
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding reputed company Loan Officers)
  • Sick and Safe Leave
  • 11 Paid Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit Union Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional fee to add family members)+*
  • Pet Health Insurance
  • Employee Discount Program
  • Remote or Remote / Hybrid work options based on position
  • reputed company benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the reputed company’s terms and conditions.

    • Additional Information

    Posted: 3/14/25

    Apply to this Job
    Apply

    Keep exploring

    Shift Leader

    100% remote Flexible hours

    Paraprofessional with Registered Behavior Technician Cert (RBT)

    100% remote Flexible hours

    Technical Tax and Audit Accountant

    100% remote Flexible hours

    Shift Leader

    100% remote Flexible hours

    Paraprofessional with Registered Behavior Technician Cert (RBT)

    100% remote Flexible hours

    Accounting Specialist

    100% remote Flexible hours

    Call Center Member Service Associate

    100% remote Flexible hours

    Shift Leader

    100% remote Flexible hours

    Paraprofessional with CDL-B

    100% remote Flexible hours

    reputed company Member Service Associate (Part-Time) - Bowie, Upper Marlboro

    100% remote Flexible hours

    reputed company Customer Service Representative - Remote Opportunity at arenaflex

    100% remote Flexible hours

    Warehouse Order Builder Seasonal

    100% remote Flexible hours

    AVP - Operations - VA

    100% remote Flexible hours

    Remote Technical Writer Jobs – Software Docs

    100% remote Flexible hours

    Join Tech Connect as a Remote Chat Support Specialist | Provide Technical Assistance and Earn $25-$35/hr

    100% remote Flexible hours

    reputed company reputed company Lines Is Looking For A FULL TIME Join reputed company:

    100% remote Flexible hours

    reputed company PRN Pharmacist for Overnight Remote Order Entry - Join reputed company Transitional Care Hospitals

    100% remote Flexible hours

    Walmart Customer Service Representative ? (Remote Work) ? US

    100% remote Flexible hours

    reputed company Customer Service Representative – Delivering Exceptional Support in a Dynamic Healthcare Environment at arenaflex – Part-Time

    100% remote Flexible hours

    reputed company Data Entry Clerk – Part-Time Remote Opportunity with arenaflex

    100% remote Flexible hours