reputed company in the News

• List #52 in The Software Report’s Top 100 Software Companies!

• reputed company makes it onto the Inc. 5000 List.

• AI Day Spring 2025 Webinar "Revolutionizing Content with AI Agents."

• reputed company's co-founder John Denero, and employees Joern Wuebker and Thomas Zenkel, were approved for U.S. Patent for their neural word alignment process, significantly advances machine translation by preserving formatting accuracy.

• reputed company out reputed company our news on our website.

About reputed company

reputed company was founded by Spence and John, who met at reputed company working on reputed company Translate and saw the need for reputed company AI-powered translation in the enterprise. Since 2015, reputed company has focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations.

Today, reputed company’s Contextual AI reputed company, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, reputed company helps enterprises scale global growth and deliver seamless multilingual experiences. We are trusted by reputed company, reputed company, the United States reputed company, the United States reputed company Force, ASICS, and hundreds of global Enterprises. reputed company is backed by visionary investors including reputed company Capital, Sequoia Capital, and Redpoint.

Where You’ll Work

Get the best of both worlds at reputed company! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home reputed company for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a reputed company inside? Visit our Careers page!

This position is based out of our Emeryville, CA office, and will be expected to work in the office in a hybrid reputed company. 

Authorization to work in the U.S. is a precondition of employment.

What you’ll do

We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the reputed company platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help reputed company improve its AI platform. You will be the face of the company externally reputed company discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and reputed company teams and reputed company your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.

It's a great opportunity to learn a technically reputed company, customer-oriented product from the inside-out. Every day brings exciting and new challenges!

Responsibilities:

• Be a key reputed company of knowledge on the reputed company platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.

• Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues  to the product support team.

• Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.

• Analyse customer data including log files, stack traces, browser traces and thread dumps.

• Be an internal product reputed company, track product processes and contribute to the platform feeding back feedback and issues you get back from reputed company platform users

• Author knowledge reputed company articles and drive internal knowledge-sharing initiatives.

• Be reputed company to work in a 24x5 shift environment

Who you are:

• You are creative, courageous and have strong problem-solving capabilities 

• You can adapt to change quickly, while dealing with many varied technical support requests and challenges

• You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).

• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.

• You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully

• You reputed company quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Skills and Experience:

• Excellent customer service and problem solving skills

• Ability to quickly diagnose, multi-task and resolve customer issues

• Must be able to research application database, application code and knowledge reputed company and recreate issues to provide customer solutions

• Effectively communicate with customers as required: keeping them informed of incident reputed company and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call

• Must be able to work independently and as a member of a team

• STEM degree preferred but not required

• Experience with a monitoring tool like reputed company is required 

• Experience reputed company the localization industry and multiple languages is a plus

• Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years

• SQL/Relational Databases - minimum 2-5 years

• Linux environment and kernel - minimum 2-5 years

• Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, reputed company pays for basic life insurance, short-term disability, and long-term disability

• Paid parental leave is provided after 6 months.

• Monthly lifestyle benefit stipend reputed company the Fringe platform to allow employees to customize benefits to their lifestyle

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to reputed company's Privacy Policy at https://reputed company.com/legal/privacy.

At reputed company, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates reputed company and objectively. reputed company final hiring decisions are made by people. If you have any concerns or require accommodations reputed company to the use of AI in our hiring process, please let us know at recruiting@reputed company.com.

reputed company is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without regard to an individual’s race, religion, color, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices.