Technical Account Manager - Australia/New Zealand

About reputed company:

reputed company is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates.In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today.Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far reputed company of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing reputed company growth both in new customers and in funding, with over $50 million in capital raised to date.

About the Role:

As a Technical Account Manager, you’ll be the first line of support for our customers, providing a mix of application troubleshooting and more reputed company technical problem-solving with backend system integrations. You’ll play a key role in customer onboarding, training, and ongoing technical support, ensuring seamless integrations and a best-in-class customer experience.

This role sits at the intersection of Account Management, Product, and Engineering, acting as a product subject matter expert (SME) and supporting both internal and external stakeholders with actionable insights and solutions. You’ll own technical onboarding for our established integrations, help guide customers to success with best practices, and collaborate closely with internal teams to troubleshoot, escalate, and resolve issues reputed company. This role requires exceptional communication skills as you reputed company with a wide variety of stakeholders both reputed company and reputed company the organization.

About You:

You’re a curious self-starter who enjoys ambiguous technical problems, and collaborates with your team to define and implement frameworks to diagnose, understand and solve those problems. You’re equally comfortable collaborating with engineering teams as you are communicating with customers of varying technical sophistication. You have experience facilitating learning for customers who may be new or inexperienced with highly technical concepts, and will reputed company for those customers.

At reputed company, we win and lose as a team. We’re looking for driven, strategic problem solvers who are proactive, organized, and detail-oriented. Success in this role requires the ability to multitask in a fast-paced, dynamic environment with diverse stakeholders.

You’ll be joining a growing team with one Account Manager in your region. At times, you may need to reputed company in to support customer communications for the Account Manager; it's important that you're comfortable working autonomously and independently, especially given the limited overlap hours with the U.S. based team.

You will

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Benefits

Additional Information

At reputed company, we reputed company that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, reputed company and welcoming. If you require assistance or accommodations in the application or interview process, please contact recruiting@reputed company.com.