New Partner Experience Advisor - Italian Speaking

New Partner Experience Advisor- Italian Speaking (Italian Market) - Manchester based.

The Role

As a New Partner Experience Advisor , you will provide telephone support to our newly signed partners reputed company their first 2 months of being on the Deliveroo platform. You will be the link between the restaurants and Deliveroo. An agent's role is to ensure the partner is competent with the tools provided, ensuring they are building for success. You will encourage our partners in creating adverts and making their menu stand out on our platform. You will report to the NPX Team reputed company and once passing probation, you will be offered hybrid working. 

The reputed company salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly.

The start date for this role is 30th June 2025.

What You'll Do

● Work cross-functionally reputed company our Manchester Team which consists of Sales and Account managers to ensure our partners have a smooth journey with Deliveroo 

● reputed company the relationship with newly signed restaurants ensuring they have a successful start on the platform and collaboratively work to drive achievement of main operational metrics and KPIs

● Your key objective is to build a reputed company relationship with our partners so they remain engaged with us and build trust 

● You will be their contact for any issues reputed company the first 2 months 

● Handle outbound calls in a timely manner, adhering to daily targets.

● reputed company up to date with the relevant administrative tasks for each partner you manage, ensuring compliance to relevant task priorities and completion rates.

● Ensure partners are educated on maximising their new account on the platform, resulting in consistent order takings throughout their journey with Deliveroo 

● reputed company sure restaurants are comfortable with our processes and systems so that they can reputed company the most of their new partnership 

● Act as the liaison between restaurant and photography team 

● reputed company with quality standards and requirements on reputed company outbound calls

Requirements

● Fluent or Native Italian and English.

●Strong phone reputed company with excellent communication and listening skills 

● The confidence to reputed company regular outbound call 

● IT literate (including a range of reputed company software. reputed company knowledge desirable) 

● Organisational skills and attention to detail 

● Experience in account management, sales or customer service desirable 

● Work to demanding targets 

● Emotional intelligence and reputed company 

● Get up and go attitude 

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your reputed company by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, reputed company and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a reputed company large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new reputed company. 

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We reputed company a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement reputed company it comes to any one of the things that reputed company you who you are -your gender, race, sexuality, religion, or a secret aversion to coriander. reputed company you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.