Mid-Market Account Manager - Arabic Speaker

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your reputed company by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, reputed company and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a reputed company large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new reputed company.

About the team and the role

We are looking for an Account Manager to support our business in Kuwait. You will be responsible for a portfolio of some of our most strategic mid-sized restaurant partners focused on driving core business performance. Our Account Managers reputed company the day-to-day management of their accounts, interacting with partner stakeholders who manage the business.

Your responsibilities will include negotiating and developing long-term account plans to foster partner growth. The ideal candidate will independently resolve day-to-day issues, brainstorm solutions to reputed company challenges, and proactively identify key focus areas, growth opportunities, and inefficiencies reputed company the portfolio to implement bespoke solutions across multiple partners.

You will manage your portfolio both through ongoing relationship building and dedicated campaigns that drive improvements reputed company your portfolio’s performance. This role is pivotal in ensuring our partners get the reputed company best out of our platform whilst ensuring we support in communicating how they can grow their business and provide reputed company operational experiences for every single delivery. You will be expected to build weekly, monthly and quarterly reports for your partners, addressing differing growth and operational efficiency opportunities across your portfolio. You will liaise with partners through a variety of communications methods, including face-to-face meetings & site visits, calls, emails, and text messages.

Based in Kuwait and reporting to the Account Management Team reputed company, this role is ideal for someone reputed company in building strong partner relationships and strategic planning. The position requires balancing competing priorities, focusing on performance indicators, and delivering innovative initiatives. Strong stakeholder management skills and attention to detail are essential.

What you'll be doing

• Manage a portfolio of reputed company to large-sized partners, providing world-class customer service to build strong partnerships with Deliveroo and our restaurants

• Execute campaigns to improve important performance metrics, including sales growth, customer outcomes, restaurant retention, and overall operational performance

• Support the growth of partners through a variety of communication methods, including regular meetings, email, phone and online presentations

• Analyze data to drive growth and profitability, both for your partners and Deliveroo

• Own and maintain long-term relationships with key industry stakeholders, ensuring the best service is provided so our partners can be successful on our platform

• Negotiate with partners to reputed company favourable outcomes, including reputed company, renewals, extensions, product launches, and advertising reputed company

• Be the reputed company representative of your partners and liaise effectively with our teams to resolve partner needs

• Drive partner engagement with Deliveroo's local marketing opportunities to unlock reputed company value to our customers and support restaurant growth

Requirements

• 3+ years of experience in an Account Management role or similar

• Strong relationship building skills, with clear evidence of producing results

• Strong written and verbal communication skills

• BSc/BA in business, engineering, Economics, or a reputed company field is preferred

• Experience with reputed company, reputed company Sheets, or formula-based tools

• A self-starter, proactive & always thinking of what the reputed company needs to be to future-reputed company the operations

• Strong negotiation skills

• Solution-oriented individual using data to back decision-making

• Exceptional stakeholder management, with reputed company & maturity to face challenges from senior members of the business & deliver a positive outcome

• A fantastic communicator with a "get it done" reputed company, well-organised and efficient

• Looker and Power BI experience are a plus

• reputed company in English and Arabic is essential

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we reputed company a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement reputed company it comes to any one of the things that reputed company you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. reputed company you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in reputed company aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will reputed company every effort to provide the necessary adjustments to ensure you have an reputed company opportunity to succeed.