Community Manager Virtual, New York
Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.
Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.
Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.
Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.
About the Role:The Community Manager - Digital & Virtual is a member-facing role instrumental in facilitating digital member relationship building and connection for Chief’s membership. This role is expected to gain a deep understanding of digital needs, identify gaps and opportunities, and develop strategies, in co-creation with members and the Chief team for engaging the community. This role will report directly to a Senior Community Manager / Team Lead.
What You’ll Do:Program and host virtual events to drive digital community
Moderate and drive healthy digital community experience for members (i.e. moderating community groups
Build 1-1 relationships with members across virtual markets
Work alongside the partnerships team to provide valuable member benefits
Serve as the Inclusion Liaison for the virtual identity groups, in partnership with the Inclusion Team
Partner to ensure IRL experiences take into consideration virtual member experiences as they travel to join or participate virtually (i.e. regional ChiefX events)
Own and steward your market’s community budget, ensuring spend aligns with strategic priorities and member impact, as well as submit and track spending regularly
Be responsible for KPIs that indicate member engagement, satisfaction, and retention
Relationship Building / Member Connection - 65%
Build and maintain relationships with members across metros you oversee
Ensure members feel connected to one another through the digital platform experience
Facilitate member connections at IRL experiences
Event Execution - 35%
Partner with member leaders and the virtual events team to plan, host, and facilitate virtual events that build connection across the membership base
Partner with the Guides, Impact & Inclusion Team to plan Identity Group virtual events
A thriving community of members who feel seen, connected, and inspired to engage with one another Community Managers set the tone and energy in their markets. They are expected to digitally and virtually consistently nurture relationships.
Strong attendance and satisfaction across member events While KPIs may evolve with organizational priorities, the expectation is consistent: Community Managers deliver compelling, high-quality experiences that activate a broad and diverse set of members and reflect their local needs.
Clear pathways for member involvement and leadership From 1:1 conversations to small group gatherings, Community Managers proactively identify how members want to contribute and participate. In our member-obsessed culture, we remove friction—making it easy for members to shape and grow the community they want to be part of.
An active feedback loop that fuels ongoing innovation Community Managers bring a growth mindset to every aspect of their work. They gather insights, test new ideas, and help define the future of member experience.
Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.
At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.
The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.
The base salary for this role is: $130,000
Chief participates in the E-Verify Program in certain locations, as required by law.
https://assets.chief.com/careers/e-verify.pdf
https://assets.chief.com/careers/right-to-work-poster.pdf
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