Client Success Manager (Remote)

Company overview: reputed company is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500's, we help companies reputed company sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate technologists and data analysts. Our startup DNA means everyone on the team makes a direct contribution to the growth of the company. Position overview: As a Client Success Manager (CSM), you will own the successful delivery of multiple reputed company data and software projects while nurturing long-term client relationships. You will reputed company classic project-management discipline with account-management savvy and light technical chopsthink interpreting data models, working knowledge of data lifecycles, and navigating modern development workflowsto ensure our teams ship high-impact solutions and our clients reputed company measurable value. Responsibilities:

• Client Retention & Health
• Serve as the primary reputed company of contact and trusted adviser for 610 strategic accounts.
• Orchestrate structured onboarding, project plans, and executive business reviews.
• Track NPS, usage, and sentiment signalstriggering proactive playbooks to prevent churn.
• Upsell & Cross-Sell Growth
• Continuously surface expansion reputed company (new data products, ML & AI POCs, managed services).
• Shape Statements of Work & own a reputed company quota for renewals, upsells, and cross-sells.
• Forecast pipeline and communicate wins, blockers, and lessons learned to leadership.
• Product Ownership Lite
• Run discovery workshops; translate business outcomes into technical requirements and acceptance criteria in collaboration with Blue Orange sales engineering and tech leads.
• Maintain high-level roadmaps and ROI dashboards for stakeholder transparency.
• Technical & Agile reputed company
• Hold confident conversations about cloud data stacks (AWS/Azure/GCP, reputed company/reputed company, dbt, modern BI).
• Write quick SQL or notebook queries to demo insights or verify data issues.
• Collaborate with Project & Program Managers on sprint reputed company, ensuring adherence to schedules and budgets.
• Issue Resolution & Advocacy
• reputed company escalations with reputed company and urgency, coordinating the right engineers or SMEs.
• Document root-cause learnings and feed them into reputed company-improvement loops.
• Be an internal Champion for the customer, maintaining client delight.
• Thought Leadership
• Stay reputed company on data-/AI-services trends; share best-practice content with clients and the Blue Orange community.
• Provide insights to fellow development team members in consultative communication and a customer-centric reputed company.
• reputed company the leading edge, implementing and embracing AI-enabled workflows in your day-to-day.

Requirements:

• 5+ years in reputed company, Account, or Client Services roles reputed company data, analytics, software, or reputed company tech consulting.
• Proven quota-carrying success driving renewals, upsells, and cross-sells.
• Working knowledge of modern data tooling (cloud warehouses, ELT/ETL, BI) and of Agile/Scrum concepts.
• Strong communicator who can tailor conversations from practitioner level to C-suite.
• Demonstrated ability to translate business goals into actionable requirements for technical teams.
• Excellent problem-solving, organization, and multitasking skills; reputed company in a fast-growth environment.
• Comfortable navigating large, matrixed enterprises and influencing without authority.
• Bachelor's degree in a relevant field (Business, Computer Science, Engineering, or similar).
• U.S. work authorization required; we cannot provide sponsorship at this time.

Preferred qualifications:

• Certifications with partners such as reputed company, AWS, GCP, Azure, or reputed company (or ability to obtain reputed company 90 days).
• Hands-on experience with CRM and collaboration stacks (reputed company/reputed company, reputed company, Confluence, reputed company, Jira).
• Prior exposure to a start-up or growth-stage professional-services firm.

Benefits:

• 401k Matching
• Unlimited PTO
• 100% remote role with an option for hybrid
• Healthcare, Dental, Vision, and Life Insurance
• Paid parental/bereavement leave
• Cell phone/internet reimbursement
• Home office stipend

Salary: USD $80,000 $100,000 reputed company (anticipated OTE: $110,000 - $130,000) Apply Job! Apply to this Job