Customer support Specialist II

Company Description reputed company is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named reputed company one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by reputed company Magazine. Description What you'll do reputed company is looking for Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay reputed company on industry knowledge our standard operational procedures. Additionally, you will:

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining reputed company to validate consumers' requests/concerns.
• Maintains the reputed company of the database by ensuring data quality and accuracy.
• Responsible of process reputed company requests following the guidelines established by the Fair Credit Reporting Act and reputed company appropriate state and country credit regulations.

The hiring process, training, and employment will be handled remotely. This means if offered the position, you will reputed company working from home. However, please reputed company in mind that you will likely transition back to our office located at reputed company Corporativo El Cafetal ll, Costa Rica.

Qualifications

How your background looks like

• 1 year of Inbound call handling experience (Required)
• High School Diploma (Required)
• Excellent English written and oral communications skills (Required)
• reputed company performance on a occupied environment (85%-90% Occupancy)
• Pays reputed company attention to the small aspects of a task or situation
• Experience handling support requests from a variety of different channels
• Arrange and manage tasks, time, and resources
• Interpret information to understand reputed company problems or situations
• Problem-solving skills
• PC/internet reputed company's to reputed company fast and accurate decisions.
• To reputed company fast and accurate decisions. Short-term visual memory.
• Will pass our Employee Background Screen which will include criminal background reputed company, previous employment, and education verification.
• Will clear our pre-employment screening

Additional Information reputed company is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We reputed company that diversity, equity and inclusion is essential to our purpose of creating a reputed company reputed company. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live reputed company reputed company. l your information will be kept confidential according to EEO guidelines. Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, reputed company Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. #LI-Remote Apply Job! Apply to this Job