Senior Principal Staff Engineer @ Corelight

Towards the end of our interview process is an in-person interview. Do you want to help make the world safe from cyber attack? At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats. We are seeking a very talented, resourceful, and collaborative person to join our Customer Success Escalation team. This person will act as the highest level post-sales technical resource available to our customers and ensure a successful outcome for any issues they may experience. The Staff Engineer is responsible for deep troubleshooting of Corelight products, Linux internals, and hardware to resolve product issues, develop workarounds, validate deployment designs and work with Engineering on long-term solutions. The Staff Engineer will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization to continue to improve the reliability and usability of Corelight’s products. Responsibilities include: Effectively gather, organize and analyze problem details for immediate problem resolution or escalation to QE/Engineering. Mentor Corelight Staff Engineers, Escalation Engineers (Tier 3) and develop processes to streamline troubleshooting and improve the customer experience. Attend internal Engineering meetings, transfer of information classes, bug scrubs, and disseminate this information to the support team. Help and coach customers Support engineers to speed resolution to problems. Provide best practices and accelerated support for Corelight solutions. Identify issues, develop and recommend solutions to the problem, including making changes on customer networks and… Apply To This Job