Customer Experience Coordinator

We’re looking for a Client Experience Coordinator to join our growing Client Experience team and play a key role in enhancing client satisfaction for our US clients. This is an exciting opportunity for a customer-centric, highly organized individual to expand their experience in the real estate and tech industry.

You’ll work at the core of customer support, field operations, and business coordination — resolving guest queries, scheduling internal teams, and ensuring seamless delivery of services across Blueground properties in the world. This is a multi task approach role where you will be managing both inbound/outbound calls and tickets queue. 

• Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism—ensuring each guest receives a world-class experience
• Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs
• Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently
• Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey
• Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers
• Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience

Requirements

Requirements: 

• 3+ years of experience in customer service (BPO experience), operations coordination, back-office support, 
• Experience in previous Team leader or Supervisor roles where they have to take escalations and customer compensation decisions
• Experience in route planning or task scheduling is a strong plus
• Strong communication skills—both written and verbal
• Comfortable using digital tools and systems (CRM, task management software, etc.)
• Excellent organizational and multitasking skills with attention to detail
• A proactive, solution-oriented mindset with the ability to stay calm under pressure
• Flexibility to work on weekends as needed based on business priorities

Benefits

Health Insurance and Competitive salary

Blueground is a global proptech company that is reinventing the way people live!

With its curated network of thousands of quality, turnkey homes in sought-after neighborhoods around the globe, Blueground is accessible for stays of a month or longer. Our tech-enabled platform provides a fully digitized experience with around-the-clock support and access to daily necessities like apartment cleanings, grocery delivery, wellness offerings, and more, providing a seamless experience from end to end.

At Blueground, our mission is to make people feel at home wherever they choose to live. We give guests peace of mind, flexibility & the confidence they need to explore life’s next adventure. Our team, known as the BeeGees, shares this spirit. We foster a culture of curiosity, connection, and growth. We empower each BeeGee to make an impact, championing a workplace where innovation thrives, careers flourish, and every individual is supported in shaping their own journey.

Blueground is headquartered in New York City, with a portfolio of thousands of apartments in 46+ cities and 17 countries worldwide.

Find us on Facebook, LinkedIn, Instagram, Twitter, TikTok or at www.theblueground.com.