Operations Manager (Career Coaches Department)

Description

Hi! We’re TripleTen — an award-winning coding bootcamp helping people from all backgrounds launch careers in tech. We are in search of a Career Coaching Operations Manager todrive excellence in the team’s operational metrics and optimize workflows.

You’ll track team capacity, manage shifting workloads, and maintain strong relationships with each coach to ensure alignment, proper resourcing, and smooth operations. You’ll also lead process improvements to enhance the student experience and enable informed, data-driven decisions. We’re looking for someone who is results-oriented, thrives in a dynamic environment, and isn’t afraid to roll up their sleeves to test and scale what works.

What you will do

• Coordinating the team’s capacity and workload, track the number of students reaching the Career Sprints/Career Acceleration program compared to the available coaching resources, plan hiring in advance.
• Improving the team’s key operational metrics to achieve quarterly and annual goals.
• Tracking accurate and regularly updated data on coach–student interactions and CRM completeness to enable data-driven decisions.
• Onboarding new career coaches, helping them set up for the TripleTen environment.
• Assigning students to career coaches and reallocate resources in case of career coach replacements.
• Managing billing, contracts, bonuses, and payment processes, carrying out audit of billed activities.
• Developing internal knowledge bases and process documentation for career coaches.
• Participate in assessing existing processes and impact on students, looking for ideas on what could be optimized to improve student experience and team’s workflows.

Requirements

• You have 2-3 years of experience in program management, project or operations management.
• You worked on developing processes in client-facing teams and know a good deal about providing a great service to your clients.
• You are a results-oriented, analytical problem-solver with a big heart and a lot of empathy for your team.
• You are able to refer to concrete cases where you achieved measurable results in your past work.
• You have outstanding communication and collaboration skills, great public speaking skills in English.

Exceptional Advantages:

• You have experience working in education or Edtech.
• You worked in teams creating or managing digital products.
• You have experience working remotely.
• You have experience working in teams or projects that were growing at a fast-pace.

What we can offer you

• Full-time remote collaboration in a contract role.
• Compensation of up to $2,000 per month gross pending experience.
• A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
• Growth. Our product is expanding quickly, so it's a great time to get on board and challenge yourself.
• Diverse and tight-knit team which is spread out across Serbia, US, LatAm, and more.

Disclosures:

*At this time we are unable to offer H1B sponsorship opportunities in the USA.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

*TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Originally posted on Himalayas