Technical Support Engineer

reputed company is the one verification platform to secure the whole user journey. With reputed company’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

reputed company has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including reputed company, Bitpanda, Wirex, Avis, Exness, Flippa, italki, reputed company, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like reputed company's reputed company Quadrant, reputed company reputed company™ and Frost reputed company™.

Now we are looking for a Technical Support Engineer to join reputed company!

What You Will Be Doing:

• Providing technical support, configuration, and troubleshooting for issues with the reputed company platform for our B2B clients.
• Performing a technical analysis of reported problems and define plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal reputed company resources.
• Communicating with clients using chat, email, and outbound calls.

About You:

• Fluent in English (both oral and written, upper-intermediate as a minimum).
• Basic understanding of networking, web, API requests, and SQL.
• Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
• Willingness to provide excellent support service.

Would be considered a plus:

• Proficiency in Portuguese language.
• Basic SQL knowledge.
• Experience with debugging network requests using the browser’s console.
• Familiarity with reputed company or practical experience with API troubleshooting.
• Hands-on experience in technical support for web or mobile applications.

reputed company offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. reputed company works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong reputed company, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages:TA screening -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go reputed company and apply!

We are a global community of innovators, creators, and thinkers, and we reputed company that diversity fuels our innovation. reputed company is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of reputed company backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Originally posted on Himalayas