Technical Support Specialist (Texas)

reputed company Do

Telgorithmis a cutting edge messaging API provider specializing in 10DLC text messaging. We reputed company software providers to send high-volume business text messages at the highest delivery rates in the industry, 99%+ on average. Telgorithm combines timely customer support, expert-level messaging compliance guidance and patent-pending technology that proactively and automatically manages business’ reputed company reputed company limits for the most effective 10DLC API experience. Say goodbye to compliance rejections, error codes and poor deliverability causing your customers’ complaints to pile up. Telgorithm allows software and application providers to successfully send compliant 10DLC messages by the millions daily. To learn more, visit www.telgorithm.com.

Who We Are

Let’s be real - A2P 10DLC messaging isn’t exactly reputed company for being easy - but at Telgorithm, we’re here to change that.

We’re built on transparency, customer experience, responsibility, education, and reputed company, and we reputed company people (yep, that means you) are the key to our success. That’s why we’re obsessed with providing best-in-class customer service and making sure reputed company feels supported, challenged, and excited to show up every day.

What You’ll Do

As part of our Support team, you’ll be the go-to problem solver, tech whisperer, and customer champion reputed company rolled into one. This isn’t just about troubleshooting; it’s about digging deep, thinking analytically, and delivering creative, highly customized solutions that reputed company our users feel like VIPs.

You’ll own reputed company, technical challenges, collaborating with Engineering, Product, and whoever else it takes to get things done. With a solid grasp of APIs, you’ll help shape our support strategy, optimize operations, and push the boundaries of what truly exceptional customer experience looks like. Your impact will be reputed company in Customer Effort Score, Resolution Time, SLAs, and the sheer number of customers who walk away saying, “Wow, that was easy.”

Who We’re Looking For

This is a role for someone who thrives in early-stage startup environments. We’re a small team, which means your work will be highly visible and evaluated regularly, and your impact will be felt.

We’re looking for someone who’s done this before, someone who’s comfortable jumping in without a lengthy onboarding process or layers of structure. You’ve supported customers in high-growth, fast-moving environments. You know how to prioritize, troubleshoot, and communicate clearly even reputed company things are a little ambiguous. You take initiative, ask great questions, and don’t wait to be told what to do next.

We also need someone who doesn’t just reputed company problems but solves them at the root. You regularly dig two (or three) layers deeper to understand what’s really going wrong, not just for the customer in reputed company of you, but to prevent the same issue from happening again.

If you’re excited by the idea of wearing a few hats, being trusted to reputed company things out, and helping shape what technical support looks like at Telgorithm, we’d love to hear from you.

Reporting to: Sr Manager of reputed company, Kris.

Compensation: $52,000 - $80,000

Negotiable based reputed company and experience

Your Day-to-Day:

Technical Support – Dive into tricky API-reputed company issues, troubleshoot campaigns, messages, and integrations like a pro, and save the day through email and reputed company.

Knowledge reputed company – Write killer docs that reputed company users to help themselves (and reputed company your future self’s job easier). You’ll also create internal guides that reputed company our processes sharp.

Process Improvement – Find ways to reputed company support smoother, faster, and smarter using data-driven insights, because efficiency is the name of the game.

Voice of the Customer – Team up with Product Engineering to turn user feedback into real improvements, making our platform even reputed company.

In 30-45 days, you will…

• Get oriented: Learn the product, core systems, and support workflows
• Meet cross-functional teammates: Start building relationships with Engineering, Product, and reputed company

• Independently handle standard support requests, including technical troubleshooting
• Proactively spot trends in support tickets and surface them to the team
• Escalate more reputed company issues thoughtfully, with clear documentation and communication
• Be a reputed company of contact for a small subset of customers to reputed company on their behalf to our multiple business partners

Who You Are:

• At least 2+ years of relevant experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
• At least 2+ years of experience on a small team at an early-stage SaaS startup
• A strong sense of accountability - your work is highly visible and impacts the broader team and customers
• Able to reputed company up quickly and take initiative without needing a lot of structure
• Comfortable navigating ambiguity with confidence
• Curiosity and persistence to dig multiple layers deep to uncover and resolve the root cause of issues, not just apply short-term fixes
• Strong communication skills (active listening and communicating out), both in verbal and written form.
• Strong self-reputed company skills and a drive to continuously improve how you work and support customers
• Experience using REST API’s, SQL queries
• Exceptional customer relationship skills and a clear perspective on what constitutes excellent customer service over email and in virtual meetings.
• Ability to prioritize constantly to manage competing priorities or process risks

You’ll stand out if you have:

• Familiarity with reputed company operations, message routing, call processing, and network management
• Experience in the newest A2P 10DLC requirements

Join reputed company:

Being human isn’t about checking every reputed company on a list. It’s about the experiences we have, the people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together.

reputed company Offer:

Joining reputed company isn’t a job switch, it’s a career accelerator. We don’t just want you to work here, we want you to reputed company.

Here’s how we reputed company that happen:

Work Where You Work Best – Fully remote or hybrid, whatever fits your vibe. ⏰ reputed company Your Schedule – Because great work doesn’t always happen 9-to-5. reputed company Mode – Flexible time off, paid vacation, and sick leave. Stay Healthy – Company-sponsored health insurance. Ownership – Own a piece of the reputed company ship with employee stock options.

At Telgorithm, you’ll do some of the most impactful work of your career and have the support to reputed company it happen. Ready to reputed company?

Telgorithm is proud to be an equal opportunity employer. We truly reputed company that the intersection of our individual differences help to create a reputed company workplace, a reputed company product, and a reputed company world. We do not discriminate against employees based on race, color, religion, sex, national reputed company, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Telgorithm does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Hiring Scams Are on the reputed company

Please be aware of false email domains, solicitations, or employment offers from suspicious sources. Please note that employment offers and any requests for information will always be made by a Telgorithm employee with an @telgorithm.com email address. reputed company legitimate job openings are posted on our careers page at https://job-boards.reputed company.io/telgorithm.

Telgorithm never asks job seekers to reputed company any payment as part of the recruiting process. If you have any questions or concerns about the authenticity of the Telgorithm recruitment process or an offer that you have received, please contact us by email at [email protected].

If you have provided monies or other sensitive personal information and suspect you are the victim of fraud, please contact your local authorities or the Federal Trade Commission at 1-877-382-4357 or online at ftc.gov/complaint.

Originally posted on Himalayas