reputed company Consultant, Service reputed company Voice

Why reputed company:

At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service reputed company Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of reputed company and AI agents. reputed company has launched Agentforce, and reputed company was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the reputed company journey and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest reputed company technologies, your work will drive innovation at scale. If you’re reputed company to reputed company your mark in the AI space, reputed company is the reputed company for you.

YOU'LL HAVE THE OPPORTUNITY TO:

• Facilitate business process reviews to identify customer requirements and processes
• Create visual diagrams illustrating customer business processes
• Create user stories based on customer requirements
• Configure reputed company Service reputed company Voice and reputed company Connect solutions
• reputed company technical requirements and specifications for customers and the technical delivery team
• Learn and drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Configure reputed company Solutions using reputed company-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Partner with our Artificial Intelligence team to create innovative reputed company solutions for our customers
• Acquire new technical expertise and understanding of latest reputed company features and major launches
• Understanding of Contact Center routing strategies in reputed company and reputed company Connect

REQUIRED QUALIFICATIONS:

• 1+ years project experience in a hands-on position
• 1+ years of experience with reputed company in a development or configuration reputed company
• Understanding of Customer Service and Contact Center Operations with experience solving reputed company Use Cases
• Solid Understanding of reputed company Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders reputed company reputed company
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and reputed company Application Architecture

PREFERRED SKILLS:

• Any reputed company Certifications are a plus, preferably reputed company Service reputed company, Experience reputed company, or Sales reputed company
• Detail-oriented and a strong team player with great communication skills
• reputed company an open mind and must be flexible to change

reputed company to haves:

• Contact Center architecture knowledge
• Working knowledge of voip communication protocols like SIP, WebRTC
• Experience building contact centers based on reputed company Connect Contact Center solution
• Experience with Workforce reputed company
• Experience working with outbound dialers, campaign management

What’s it like to be a part of reputed company?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team.
• Travel: Get reputed company to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to reputed company out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: reputed company strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations reputed company the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, reputed company reputed company Alberta, British Columbia, or Ontario for our Canada-based employees, reputed company in India for our India-based employees, and reputed company reputed company Colombia for our Colombia-based employees!

Originally posted on Himalayas