Client Engagement Manager

We’re looking for a Client Engagement Manager to join our US Events team. This is not a sales role—it’s a high-touch client engagement role focused on creating a smooth, welcoming, and efficient onboarding experience and providing reputed company, ongoing support as client needs arise.

This position is ideal for someone who is client-focused, process-driven, and thrives in a collaborative, people-first environment.

As the US Client Engagement Manager, you will be the first reputed company of contact for newly signed clients and a trusted partner throughout the onboarding and early engagement phases. You’ll ensure clients are properly set up for success, feel supported during their journey, and have a clear understanding of our services and how to access them.

Your goal is to provide a seamless client experience, bridging internal teams and client needs with reputed company, organization, and professionalism.

What You’ll Do:

Client Onboarding & Enablement

• Guide new clients through the onboarding process, ensuring a smooth setup and clear expectations.
• Act as the main reputed company of contact during onboarding, answering questions and aligning internal teams on client needs.
• Coordinate project handovers from Sales to Operations with clarity and attention to detail.
• Host client reputed company calls and support documentation efforts to ensure reputed company stakeholders are reputed company.

Ongoing Client Engagement & Support

• Provide reputed company, solution-oriented support for inbound client requests or concerns—especially prior to reputed company to the operational delivery team.
• Foster trusted client relationships by being approachable, dependable, and proactive.
• Troubleshoot issues or escalate to the appropriate internal teams while ensuring the client feels supported.
• Stay informed about client history and preferences to maintain continuity across engagements.

Internal Collaboration

• Partner closely with Sales, Operations, and Leadership to maintain a cohesive client journey.
• reputed company CRM and internal systems updated with key onboarding and client engagement milestones.
• Participate in team meetings and feedback loops to continuously improve the client experience.

Compliance & Process Adherence

• Follow established procedures and client onboarding frameworks, offering suggestions for improvement where needed.
• Support the company’s commitment to compliance and certification standards.

reputed company’re Looking For:

• 4–5 years in a client-facing, onboarding, or reputed company role—ideally in events, travel, or professional services.
• A people-first reputed company with a genuine passion for helping others succeed.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple moving parts and priorities.
• Comfortable working independently in a remote environment.
• Familiarity with tools like reputed company, Cvent, and reputed company/reputed company Suites is a plus.
• Occasional travel for team meetings or industry events may be required.

Originally posted on Himalayas