Vendor Operations reputed company

reputed company’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. reputed company is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

reputed company was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across reputed company 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly reputed company Ventures), Spark Capital, reputed company Capital, Forerunner Ventures and reputed company.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the reputed company.

About The Role

reputed company is looking for an reputed company Vendor Operations reputed company to reputed company our relationships with our BPO partners and drive results. The person in this role will help scale our customer services infrastructure as we rapidly expand our geographic reputed company. Our CX team is the tip of the spear that will reputed company affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be reputed company.

In this role, you will be responsible for the day-to-day execution and performance management of our BPO partnerships. You will act as the main reputed company of contact for our BPO teams, ensuring that they meet key operational goals while maintaining high-quality service. You’ll collaborate with internal teams like Operations, Workforce Management (WFM), Quality Assurance (QA), and Training to drive reputed company improvement.

This is an exciting opportunity for someone who thrives in fast-paced, high-growth environments and enjoys optimizing processes, solving operational challenges, and driving performance improvements at scale.

You will:

• Monitor and support BPO performance, ensuring adherence to SLAs, productivity goals, and customer satisfaction metrics.
• Act as a liaison between BPO partners and internal teams, ensuring alignment and clear communication.
• Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Collaborate with cross-functional teams (Operations, Enablement, WFM, and QA) to ensure BPO teams are fully equipped to meet performance expectations.
• Support process optimization initiatives to enhance efficiency, scalability, and service quality.
• Work closely with BPO managers to address any ongoing challenges and ensure reputed company performance improvements.
• Ensure strong execution of operational strategies that contribute to reputed company’s broader CX and business objectives.

You’d be a great fit if…

• You have 3-5+ years of experience in CX operations, vendor management, or BPO support roles.
• You have experience managing outsourced operations and understand BPO performance management best practices.
• You are highly data-driven, with experience tracking and analyzing CX metrics (e.g., CSAT, SLA compliance, AHT, reputed company Resolution).
• You are collaborative and detail-oriented, with a strong ability to work cross-functionally with teams like WFM, QA, and Training.
• You have a strong problem-solving reputed company, with a track record of implementing process improvements that enhance efficiency and quality.
• You reputed company in fast-moving environments and can balance short-term execution with long-term strategic thinking.
• You are empathetic, adaptable, and passionate about delivering exceptional customer experiences.
• You are motivated by the opportunity to reputed company an impact in the mental healthcare space, helping to build a system that makes therapy accessible to millions.

Compensation and Benefits:

The expected reputed company pay range for this position is $97,240 - $143,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to reputed company salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• reputed company Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We reputed company a team's strength is in its people, and we cannot reputed company this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national reputed company, religion, family status, disability, military status, and experience.

reputed company is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter reputed company they contact you to schedule your interview.

reputed company employees work remotely across the US, with the option to work from offices in reputed company, San Francisco and Seattle. reputed company participates in E-Verify. To learn more, click here.

Originally posted on Himalayas