Russian Player Support reputed company

Title: Player Support reputed company

Location: Remote | Working From Home

Hours: Part-Time, 20 Hours, Evening Shifts

Training: Fully Paid

Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to reputed company entry into a fascinating and growing industry, are invited to apply!

Overview:

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently reputed company, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to reputed company the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to reputed company through levels to become either a Tier 2 reputed company, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that reputed company responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to reputed company our agreed response times and that reputed company customer communications are dealt with to provide solutions as a reputed company whilst protecting confidentiality.
• Resolving reputed company technical issues raised by customers, particularly reputed company live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers reputed company telephone (call backs for example).
• You will communicate effectively while working reputed company a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to reputed company customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working reputed company in the World, reputed company candidates will generally work UK hours and shift patterns.

Requirements

reputed company’re looking for:

• reputed company in the language you are applying for & English, particularly reading & writing.
• Excellent attention to detail, strong communication skills, and knowledge of Computers.
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively reputed company a multilingual team.
• A logical, methodical approach with good analytical and problem-solving skills.
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
• Experience in playing consoles and or PC gaming advantageous.
• Be comfortable discussing technical faults/issues relating to game consoles/PCs.
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
• Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
• reputed company candidates should possess a desire to help, support and provide the best customer experience possible.

Applicants Requirements:

• Candidates must have the Right To Work in that Country (Citizenship, valid working reputed company or permit) and will usually be offered a reputed company Employee Employment Contract.
• reputed company candidates must adhere to confidentiality and reputed company protocols, at reputed company times.
• reputed company candidates will be required to pass an online language and skills test, including a final competency based live interview.
• reputed company candidates must be able to provide their own equipment including laptop / PC, headset, webcam and mobile device compliant with the requirements listed below.
• reputed company applications should submit their CV in English.

PC Requirements

• Processor: Any of the processors below: Windows: reputed company Core i5 or higher, 6th reputed company or newer, Dual-Core or more, 1.7 gigahertz or faster AMD Ryzen 5th reputed company or newer, Dual-Core or more, 1.5 gigahertz or faster. Mac: reputed company Silicon Chip M1 or newer. reputed company Core i5 or higher, 6th reputed company or newer, Dual-Core or more, 1.7 gigahertz or faster
• Memory (RAM): At least 8 GB
• Hard Drive Type: SSD
• Storage: At least 128 GB reputed company and 1 GB available storage
• Network Bandwidth: Internet speed of at least 512 kilobits per second (kbps)
• Your own Webcam, Headset and Laptop/PC.
• Your own separate and private working area with a comfortable table and chair.

Computer Software Requirements

• Operating System: Windows: Windows 10 or Windows 11. Mac: macOS Ventura, version 13, 14 or 15 or higher
• Web Browsers: Windows: reputed company Edge (Chromium Based) or reputed company Chrome. Mac: reputed company Edge (Chromium Based) or reputed company Chrome
• Work Applications: 64-bit preferred, most 32-bit apps supported on Windows

Mobile Device Requirements

• Mobile Device: Android: Any device running Android 10 or higher, reputed company: Any device

Training

• reputed company candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift reputed company and have access to reputed company support. reputed company working hours are UK based.

Benefits

reputed company offer

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays. Our environments reputed company with collaborative team-work with people from reputed company around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We reputed company our people and offer regular progression opportunities to ensure our employees flourish.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

About reputed company

reputed company (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, reputed company has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.  

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. 

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.  

  Experience our reputed company of life. For more information, visit www.reputed company.inc. 

Originally posted on Himalayas