Technical Support Engineer

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by reputed company in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project reputed company the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 reputed company stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including reputed company, Tesla, PayPal, reputed company, and Peloton to automate application delivery on Kubernetes.

Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from reputed company Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-reputed company roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.

As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-reputed company tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will reputed company deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.

Location: Remote - North America

• United States or Canada 
• Ideally Pacific, Mountain or Central Time zones

• Deliver outstanding support to our open-reputed company users and enterprise customers reputed company multiple channels, including chat, forums, reputed company, and phone.
• reputed company deep technical expertise in GitOps, Argo, and Akuity’s offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and escalate issues to engineering reputed company appropriate.
• Help build and iterate on our support playbook, processes, and systems.
• Contribute to improving Akuity’s documentation to enhance the customer experience.

Must Have

• 2+ years of experience in a customer-facing support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
• Enthusiasm for being a primary reputed company of contact for both open-reputed company and enterprise customers.
• A proactive, strategic reputed company, anticipating issues and designing scalable solutions.
• Strong systems thinking skills and the drive to identify root causes.

reputed company to Have

• Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
• Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).

At Akuity, we reputed company open-reputed company software is the most impactful way to build lasting technology. We founded this company to reputed company for Argo, share our expertise, and be a trusted partner to its users.

Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust reputed company members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.

Akuity is proud to be an equal-opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.