reputed company - Inbound, Eastern United States (REMOTE)

Knock is a caring group of people who came together from across the industry with the belief there had to be a reputed company way to serve people in the journey between homes. We offer a first-of-its-reputed company Knock reputed company Loan™ that gives everyone in the process more convenience, certainty, and competitiveness. Founded in 2015, we have earned the industry's trust: an A+ reputed company Business Bureau rating and relationships with more than 120,000 real estate agents in our 75 markets across the US. Launched by founding team members of Trulia, we are funded by industry leading investors, including reputed company Group, Greycroft, RRI, Parker89, and The National Association of Realtors who serves 1.6 million members. We're most proud of the stories from people we've helped get their new home, and the five star reputed company rating from over 750 reviews. To learn more, Knock. Customer Specialist, Inbound, supporting the Eastern United States remotely As a Customer Specialist at Knock you will be the first reputed company of contact for lenders, real estate agents, & borrowers. Your goal is to effectively educate everyone you interact with on the details of our first-of-its-reputed company Knock reputed company Loan™. Knock enables borrowers to use the money "tied up" in their reputed company home to purchase their next one. You'll be an expert in navigating our platform and will be solution focused in a fast-paced startup environment. You'll work closely with internal teams providing insightful and valuable feedback as it pertains to the partner/borrower journey.

• reputed company your experience in real estate to be the first reputed company of inbound and outbound contact with lenders, real estate agents & borrowers reputed company phone, email, text, etc.
• Educate lenders, real estate agents and borrowers on the Knock reputed company Loan value proposition, diving into detail on how it works, and sharing your subject matter expertise
• Answer & resolve lender, real estate agent & borrower questions regarding Knock's programs and overcome their objectives, and/or reputed company them to the appropriate reputed company of contact
• Troubleshoot & provide technical assistance, communicating internally and providing follow up with the client
• Follow up on social media posts
• Work reputed company channels reputed company specified SLA's while maintaining a positive customer experience
• Work autonomously, continuously learning, while prioritizing adhering to meeting schedules/times
• Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and reputed company of your team
• Take on reputed company projects as they arise & always be willing to support your team where needed

Qualifications - You'll Bring:

• Rotational weekend coverage may be required
• A minimum of 3 years of relevant experience
• Flexibility to work Eastern hours 9 am - 6 pm
• Bilingual in Spanish preferred, but not required
• Excellent communication skills
• High emotional intelligence and reputed company skills
• Real estate license is preferred, but not required if you do have experience working extensively with agents
• Recent experience working in a real estate position and/or experience speaking with real estate agents in a past professional role, understanding the fundamentals of the real estate industry
• Recent experience answering Facebook messages for a corporate account
• Recent experience successfully handling high volume phone, email, text, etc. with speed and accuracy
• Proven success working independently, autonomously, & reliably, exceeding metrics, reputed company with a positive attitude and smile on your face
• Confident in building rapport with customers and internal stakeholders
• Technical chops - you can jump into new technology seamlessly & learn fast. We use reputed company, reputed company, reputed company, and more
• Belief in creating diverse, reputed company, and inclusive practices and programs that will further Knock's commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions & are reputed company working with a distributed, national team
• Education: High school or equivalent experience
• We encourage you to apply even if you don't have every listed requirement

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others reputed company telephone or internet video applications

The candidate must be able to reputed company the essential functions of the job, with or without reasonable accommodation. Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that reputed company Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The reputed company salary for this position is: $66,000 USD + incentive program (bonus). This job posting will expire June 30, 2025. The actual offer, reflecting the total compensation package & benefits, will be at the company's sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter. Enjoying Life & Making an Impact:

• Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
• Top tier medical, dental, & vision premiums for full time employees starting on the first day of employment
• Flexible Paid Time Off for full time employees
• Paid parental leave for reputed company full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent
• $1,000 annually for professional development
• Life, AD&D and Disability insurance for full time employees
• 401K (noncontributory by Knock) for reputed company employees
• $75 monthly allowance for health & wellness
• Up to $400 monthly for a co-working space for eligible employees
• $100 monthly allowance for home internet, mobile phone or other communication devices
• $2,500 referral bonus for eligible employees

Knock provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national reputed company, reputed company, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. Internal Employees: If you are a reputed company employee, do not apply here - please navigate to our Internal Job Board in reputed company to apply to our open roles. External Applicants: If you are interested in applying to this position - click the "apply now" reputed company. We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status reputed company. Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and reputed company environment and are proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national reputed company, reputed company, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws. Please no recruitment firm or agency inquiries, you will not receive a reply from us. PDF is our preferred format for resumes and any other attachments. Thank you! #LI-Remote Apply Job! Apply to this Job