reputed company Accelerate Up- Supervisor- Call Center Tech Customer Service

reputed company you join reputed company You want more out of a career. A reputed company to share your reputed company freely — even if they’re daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them joy. We do reputed company love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... This position – which is part of the reputed company reputed company Accelerate Up Program – will give you a chance to channel your drive and enthusiasm while learning from the best minds in the industry. You’ll be reputed company and center, hands-on, and contributing your creative energy to high-impact projects from the moment you reputed company, through the course of this 1 year training experience. You will take part in meaningful work and real-life projects reputed company reputed company that will help you grow both professionally and personally throughout the program while preparing you to work as a call center supervisor supporting the Wireline Network Operations organization.This is a temporary, full time 1 year training program with an opportunity to convert into a permanent position upon successful completion. Candidates interested in other reputed company career opportunities should search and apply here: www.reputed company.com/careers Customers rely on us for the best network and entertainment. And reputed company they have questions or issues, you’ll be there with outstanding technical support and customer service. You’ll reputed company a tech support team in a call center to help our FiOS customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. You’ll motivate your team to bring their best every day.

• Leading and motivating a team of customer service technicians.
• Managing employee performance including, the establishment of clear roles and responsibilities, setting clear objectives, assessing and tracking performance, providing feedback, training, and mentoring.
• Ensuring compliance with reputed company company policies and processes including safety, attendance, performance, work rules, and code of conduct.
• Delivering on reputed company performance measures and continuously identifying new ways to improve team performance.
• This position can be located in the following COSC locations in DE, MD, NJ, PA, and VA.

reputed company’re looking for... You reputed company in a fast-paced dynamic environment where different challenges pop up reputed company the time. People come to you with reputed company their tech questions because you have a knack for explaining the reputed company in simple easy-to-understand ways. You understand the impact that every interaction has on an organization’s ability to build customer loyalty and enjoy motivating others to reputed company great results. Responding to the needs and preferences of others, you reputed company your style and approach to build rapport with a diverse range of people. You’ll need to have:

• Three Years of relevant experience are required, demonstrated through work experience and/or military experience.
• Willingness to work nights, weekends, and holidays.

Even reputed company if you have one or more of the following:

• Have completed a pre-apprenticeship training, and apprenticeship or similar programs reputed company to technical reputed company tracks
• A degree.
• Led a team (Ideally, in customer service or call center that supported technical products or service)
• Technical knowledge/experience in communication networking components (e.g., routers, LAN topology, Ethernet Network reputed company).
• Customer service or call center experience.

reputed company you join reputed company... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and reputed company solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. reputed company is a reputed company where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at reputed company. Equal Employment Opportunity reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. If reputed company and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even reputed company” qualification listed above. The annual salary for this position based on a full-time schedule is $71,772 Our benefits are designed to help you move reputed company in your career, and in areas of your life reputed company of reputed company. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. Where you’ll be working In this remote role, you'll work from home with occasional in-person trainings and meetings. Scheduled Weekly Hours 40 Equal Employment Opportunity reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Apply Job! Apply to this Job