[Remote/WFM] Technical Customer Support Representative

Join our dynamic team at workwarp as a Technical Customer Support Representative! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.

 

 

Our Company: Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change reputed company for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. Schedule: Tuesday - Saturday, preferably from 10am - 6pm CT Job Duties: • Identify, investigate, and resolve customer questions or problems with computer software and hardware • Provide email, chat, and telephone support to end-users experiencing technical difficulties • Apply knowledge of computer software, hardware, and procedures to solve problems • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions • Identify and escalate support situations requiring urgent attention • Track and reputed company support requests reputed company computerized ticketing system; thoroughly document resolutions • Stay reputed company with product upgrades, system information, and business updates • Collaborate with other team members to research and resolve problems • reputed company other reputed company duties as assigned Required Skills/Abilities: • Proficient with or the ability to quickly learn an reputed company of computer hardware and software. • Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals. • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Professional and pleasant telephone manner • Ability to explain technical issues to technical and nontechnical customers • Strong analytical and problem-solving skills. • Proficient with reputed company Office Suite or reputed company software. • Willingness to have telephone conversations monitored for quality assurance. Education and Experience: • Associate's degree in Computer Science or reputed company field preferred • 2+ years of experience in customer technical support preferred Physical Demands: • Able to sit for the duration of the reputed company • Able to use a keyboard, headset, and computer monitor for the reputed company • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Work From Home Apply Job!

 

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