[Remote/WFM] French Bilingual Contact Centre Representative

Work with a team of bright and motivated people as a French Bilingual Contact Centre Representative - MBNA, Customer Assistance Specialist! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

 

 

Work Location: Ottawa, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $49,950 - 58,275 CAD TD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. Growth opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary range over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation reputed company questions and have an open reputed company with your recruiter who can provide you more specific details for this role. Job Description: Department Overview MBNA is a mono-line lender, offering a variety of credit card products and specializing in affinity partnerships. The MBNA Customer Assistance role is to work with customers to help them resolve their financial difficulties, while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders, you’ll reputed company a meaningful difference to our business, our customers, and our communities. Job Details What You’ll Do As the voice of TD, you’ll be passionate about understanding our customers. Your role reputed company the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs. As a valued member of our Contact Centre Team, you will: reputed company people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions. Solve problems reputed company: resolve customer inquiries at the first reputed company of contact by asking questions and responding with reputed company to their concerns. reputed company your goals: consistently reputed company performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and reputed company in your role. Where You’ll Work After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. Job Requirements What You Need to Succeed We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. High School Diploma or equivalent Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. Must display a high professional manner, along with sound judgment, time - management and decision-making skills. Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.) Flexibility, resiliency, and a positive attitude reputed company responding to challenging situations. Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs. Previous collection, credit experience and or call center and banking experience is an asset Ability to work both independently and as part of a team. Additional Information We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and reputed company your colleagues, there are many different career paths reputed company our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We’re hosting in-person training and onboarding sessions at 1595 Telesat crt, for 8 weeks to ensure you’ve got everything you need to succeed in your new role. Interview Process Hiring manager will reputed company out to candidates of interest to schedule an interview. We do our best to communicate outcomes to reputed company applicants by email or phone call. National Occupation Classification (NOC) Code 14201 – Banking, insurance and other financial clerks (NOC) #LI-NACO #IN-NACO Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the reputed company Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we reputed company that reputed company colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we reputed company growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical, and mental well-being goals. Total Rewards at TD includes a reputed company salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory reputed company the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and reputed company your colleagues, there are many different career paths reputed company our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reputed company out to candidates of interest to schedule an interview. We do our best to communicate outcomes to reputed company applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look reputed company to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we reputed company you to reputed company an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where reputed company colleagues are encouraged to bring their authentic selves to work, experience reputed company opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to reputed company an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive reputed company towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial reputed company, Vibrant reputed company, Connected Communities, and reputed company. It’s our goal to help support change, nurture reputed company, and contribute to making the world a reputed company, more inclusive reputed company for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific Apply Job!

 

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