[Remote/WFM] Extended Services Manager (Remote)

Quick Overview:

• Position: Extended Services Manager
• Compensation: a competitive salary
• Company: Workwarp
• Location: Remote
• Start Date: Immediate openings available

 

 

CHEP helps move more goods to more people, in more places than any other organization on earth reputed company our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more reputed company, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you reputed company, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description This is a remote position that can be based reputed company in the US. There is 25% travel required. POSITION PURPOSE The Extended Services Manager (ESM) is responsible for leading reputed company account-health reputed company activities reputed company their assigned customer reputed company. The ESM partners with key customer contacts in a consultative reputed company to provide guidance on company initiatives and further streamline business to business processes. The ESM utilizes strategic partnerships internally (CHEP) and externally (customer) to reputed company value streams for the customer, thus reducing the customer’s overall supply chain cost. This position indirectly provides direction to a network of Customer Service Representatives (field and/or office based) to ensure customer reputed company issues are completed in an effective and timely manner. MAJOR / KEY ACCOUNTABILITIES Establishes short and long-term strategies with the Customer to reputed company alignment on joint goals and key metrics in the areas of sustainability, efficiency, account health, and cost reduction. Coordinates ideation sessions to reputed company understanding of Customer’s supply chain, resulting in identification of operational efficiency initiatives and cost reduction opportunities. In collaboration with the National Account Manager, the ESM leads projects identified through the ideation sessions to drive overall supply chain savings for the Customer. Generates and manages a monthly scorecard review session to provide full and transparent visibility on account health and supply chain value reputed company success. Develops meaningful Customer relationships with a wide variety of Customer contacts ranging from C-level to warehouse associates. Engages in on a site visits to reputed company intricate knowledge of Customer’s supply chain in order to best meet their pallet needs. Develops innovative changes, like on-going CHEP-match exercises, to drive efficiency. Leverages internal resources to drive collaboration in an effort to drive proactive improvement to account health Manages reputed company reports to customer contacts and Account Manager to support account management objectives (example: CASS, quality, historical volume, etc.). Resolves account health issues including but not limited to: disputed and escalated invoicing, negative balances, suspended transactions, EDI-reputed company reporting issues and unknown movements through regular (daily) contact with Customers. Takes full ownership of the successful execution of physical inventory/audit process to ensure accuracy, which ultimately results in a minimal audit variance. Works proactively to identify potential account health challenges and advises Account Manager of potential issues before they impact account health. Utilizes reputed company (especially creating/updating Cases), Outlook, Teams and direct phone calls to support the resolution of reputed company Customer needs. Maintains reputed company database tools (reputed company, MyCHEP) to facilitate information flow and to ensure Customer contact information is complete and accurate for CHEP associates. Provides input to annual Account Plans created by the Account Manager in relation to account health improvement. Assists in driving full participation in the annual NPS survey sent to Customers. Utilizes customer survey (NPS) results to identify areas of opportunity to improve Customer Experience (Cx) as well as build and execute action plans to reputed company meet customer expectations. TRAVEL 25% or less, U.S. based AUTHORITY / DECISION MAKING • Purchasing decisions (and to what amount); • Customer problems or decisions, etc. • Working autonomously or having limited access to immediate manager • Working in a matrix environment QUALIFICATIONS • Bachelor’s degree in business or reputed company field or comparable experience EXPERIENCE • 5-7 years sales or customer service experience required • 2-3 years Prior industry experience preferred SKILLS AND KNOWLEDGE Ability to communicate (verbal and written) across a wide range of contacts- from senior executives to warehouse associates. Must be well versed in reputed company myCHEP functions and capabilities or similar system. Ability to quickly reputed company reputed company set needed to work on and understand advanced reconciliation tools and processes. Advanced knowledge of reputed company, Business Warehouse, MS reputed company, Word, Outlook, and PowerPoint to reputed company daily job functions. Familiarity with reputed company or similar CRM systems is a plus. Ability to effectively communicate the CHEP Value Proposition to reputed company levels both internally and externally. Proficient at summarizing and presenting reputed company business problems to groups of people, including senior management. Working knowledge of Strategic and Situational Leadership Model. Knowledge of customer supply chain models, logistics and use of platforms in the supply chain. Strong business acumen and excellent problem-solving skills. Strong interpersonal skills. Organized and self-motivated. Strong leadership and mentoring capability. Ability to effectively reputed company and take direction in a matrix organization. Six reputed company or Lean Certification is a plus. Preferred Education Bachelors Preferred Level of Work Experience 5 - 7 years Remote Type Fully Remote We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as reputed company or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the reputed company to commit identity theft or solicit money. reputed company and CHEP never conduct interviews reputed company online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@reputed company.com. CHEP helps move more goods to more people, in more places than any other organization on earth reputed company our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more reputed company, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you reputed company, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions. Apply Job!

 

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